IT Support Specialist

3 days ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

We are Air IT Limited, a leading Managed Service Provider (MSP) dedicated to delivering exceptional IT and Cyber Security solutions to local SMEs nationwide. Our team is passionate about empowering our clients with unrivalled support, solutions, and services.

Job Title: 2nd Line Service Desk Engineer

We are seeking an experienced 2nd Line Service Desk Engineer to join our technical team. As a key member of our service desk, you will be responsible for handling escalated service requests and providing top-notch support to our clients.

The Role

  • Manage all technical cases effectively, ensuring clients are kept up-to-date with progress
  • Monitor the progress of any matters assigned to the Technical Team
  • Monitor clients' IT systems via the monitoring software
  • Escalate matters in a timely manner if it becomes necessary

About You

To succeed in this role, you will need:

  • Previous experience in an IT helpdesk support role
  • Knowledge and experience of various IT systems
  • Experience in the following systems and/or applications:
  • Microsoft 10/11
  • Microsoft Office 2019, 2022
  • Microsoft Office 365 Platform
  • Microsoft Windows Server 2019 and 2022
  • Microsoft Exchange Server 2019
  • Experience in setting up and supporting of mobile devices
  • GCSEs in Maths and English or equivalent

We offer a competitive salary of £30,000 - £40,000 per annum, depending on experience. This includes:

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service


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