Customer Service and Logistics Analyst
4 days ago
We are excited to be recruiting for one of the UKs leading specialists in their industry who are based in Milton Keynes. They are the European market leader in the industry, with products are sold worldwide
We are looking for a Customer Service and Logistics Analyst (FTC) to join the team responsible for managing the customer order to invoice process to ensure the customer is satisfied (but also pays their invoices)
Mon - Fri 9am - 5.30pm
Up to £35k (based on experience)
**Duties**
- Be the go-to person in the team for support in all customer service responsibilities. Develop your knowledge to best support the purpose of the team
- Have a helicopter view of the challenges and opportunities the team face. Work with the Logistics Manager to drive improvements to processes to ensure the teamwork smarter
- Deliver a 1st class level of customer service to our stakeholders. Ensure customer orders are delivered on time and in full, with any shortages or delivery/collection issues to be communicated with the customer
- Manage the stock levels in our consignment warehouses. Work cross functionally to ensure that decisions on allocation of stock best meet the needs of the business
- Reconcile stock in our third-party warehouses to support business planning
- Maintain supply chain master data at SKU and customer level
- Plan transport for export customers and take responsibility for the customs process
- Work with the warehouse teams to identify issues which could impact the outbound flow. For example, providing documentation, best before date issues or spreading collections evenly across the week
- Liaise with the finance team to resolve sales ledger disputes within agreed timelines
- Produce periodic KPI reporting, analyse exceptions and identify areas of improvement
- Support the wider Supply Chain team where needed
To be successful in this role, you will most likely:
- Be able to prioritise your workload to meet deadlines
- Have excellent attention to detail
- Have an ability to use logic and analytical skills to solve complex problems with a high proficiency in Microsoft Excel
- Be adaptable to change and a quick learner
- Have 5+ years' experience in logistics or customer service
- Have worked within FMCG
- Have worked in an analytical role
Please do not hesitate to call and speak to Gareth on 01442-531-161, we are recruiting for this position immediately and looking to book in interviews.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including:administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
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