Technical Service Desk Professional
1 day ago
Technical Service Desk Professional
Northampton Business Directory is seeking a highly motivated and experienced Technical Service Desk Professional to join our Operations team.
The successful candidate will have a strong background in IT support, with experience working in a fast-paced environment and ability to communicate effectively with customers and stakeholders.
Key Responsibilities
- Provide technical support to customers via phone, email, or remote access
- Assist with escalations and provide support remotely
- Assist with reporting on KPIs for the service desk team
- Manage open tickets within SLA and maintain ownership
Required Skills and Qualifications
- Minimum of 1 year's experience in a similar role
- Excellent customer service and communication skills
- Full clean UK Driving license
- Ability to prioritise tasks on a busy and fast-paced service desk
Benefits
- Competitive salary: £29,000 - £34,000 per annum (plus £2,500 on-call allowance)
- Company pension scheme
- Gym membership at office location
- 25 days holiday per year (not including bank holidays)
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