Customer Service Representative

3 weeks ago


Stansted, United Kingdom ABM UK Full time

Job Title: Check-in Agent

Location: Stansted Airport

Job Type: Full-time, Permanent

Hours: 224 hours per year (Equivalent of 26 Days)

Benefits:

  • Full training and uniform supplied
  • Regular promotion opportunities
  • Discounted airport shopping, food and beverage
  • Free staff car parking
  • Discounted commuter travel for public transport
  • Cycle to Work scheme

Responsibilities:

  • Assisting and guiding passengers at the check-in area
  • Baggage processing
  • Boarding of passengers onto their respective flights
  • Provision of passenger assistance, handling customer complaints and other duties as assigned

Requirements:

  • Able to provide excellent customer service to our passengers
  • Self-starter, motivated and a team player
  • Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
  • Ability to work in a fast-paced environment

About the Role:

This is an exciting opportunity to join our team at Stansted Airport as a Check-in Agent. As a key member of our Ground Operations team, you will be responsible for providing excellent customer service to our passengers, assisting with baggage processing, and boarding passengers onto their respective flights.

We are looking for a self-starter who is motivated and a team player, with excellent communication skills and the ability to work in a fast-paced environment. If you are passionate about delivering exceptional customer service and have a strong work ethic, we would love to hear from you.

Please note that this role requires the ability to work a shift-based schedule, including early starts, late finishes, and weekends, including bank holidays.

We offer a competitive salary, full training and uniform, and a range of benefits, including discounted airport shopping, food and beverage, free staff car parking, and discounted commuter travel for public transport.

Apply today to join our team and take the first step in your aviation career.



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