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Airport Customer Service Representative

1 month ago

Stansted, United Kingdom Abm Full time

Job Title: Airport Customer Service Representative

Location: Stansted Airport

Shift Pattern: Set roster pattern of 4 days on 2 days off

Hours: Full Time Permanent

Pay: £26, per annum

Exciting new roles

Abm provides Ground Handling services to Ryanair at its largest European base and is currently recruiting Airport Customer Service Representatives to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport.

These roles are at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers.

These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training.

This role is ideal for those who want to kickstart their career in aviation.

Please note this is a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.

Requirements

· Assisting and guiding passengers at the check-in area

· Baggage processing

· Boarding of passengers onto their respective flights

· Provision of passenger assistance, handling customer complaints and other duties as assigned

Benefits

· 224 Hours leave per year (Equivalent of 26 Days)

· Full training and uniform supplied

· Regular promotion opportunities before each new season (due to projected growth)

· Discounted airport shopping, food and beverage with a Stansted Airport ID

· Free staff car parking

· Discounted commuter travel for public transport

· Cycle to Work scheme

As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass.

Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID.