Customer Service Representative

3 weeks ago


Stansted Mountfitchet, United Kingdom World Duty Free - WDF Full time

At World Duty Free, we are seeking a highly motivated Customer Service Representative to join our team at Stansted Airport.

As a Customer Service Representative, you will be responsible for delivering an individualised world class service experience for every customer.

You will maximise sales opportunities using world class service skills and knowledge of products and promotions.

Key responsibilities include:

  • Deliver an individualised world class service experience for every customer
  • Maximise sales opportunities using world class service skills and knowledge of products and promotions
  • Demonstrate positive personal behaviours and a can-do attitude
  • Work independently or as part of a team to achieve operational standards across the store

Requirements for the role include:

  • Possession of passion about working in a team
  • Flexibility to adapt to the fast-paced environment
  • Good communication skills
  • Self-motivation, enthusiasm, and professionalism

As a Customer Service Representative, you will be provided with a full induction and comprehensive training to ensure the best start for you and your new role.

You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.

In addition, as a customer service representative your benefits will include:

  • Company bonus scheme
  • Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us
  • Discounts on products for our staff, family, and friends
  • Travel discounts
  • Free parking

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service.

For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.



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