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Customer Service Representative

1 month ago

Stansted Mountfitchet, United Kingdom Aimbridge Hospitality Full time

About the Role:

We are seeking a skilled and enthusiastic Guest Service Assistant to join our team at the Hampton by Hilton Stansted Airport. As a key member of our front desk team, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and efficient experience for all.

Key Responsibilities:

  • Welcome and check-in guests, providing a warm and friendly welcome to our hotel.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Work closely with the front desk team to ensure seamless communication and a high level of service.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and supportive team.
  • Ongoing training and development opportunities.
  • A fun and fast-paced work environment.

Requirements:

  • Excellent communication and interpersonal skills.
  • A passion for delivering exceptional customer service.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and familiarity with hotel software.

What We Are Looking For:

We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service. If you have a positive attitude, a strong work ethic, and a desire to learn and grow, we would love to hear from you.