Customer Service Representative

1 week ago

Stansted, United Kingdom Tesco Full time
About the Role

We are seeking a motivated Customer Service Representative to join our team at Stansted Express. As a Customer Service Representative, you will be responsible for serving our customers with passion and pride, greeting them with a smile, and providing an excellent shopping experience.

Key Responsibilities
  • Know your customers and serve them with passion and pride, giving great natural service.
  • Be knowledgeable about the products and services within the store.
  • Work across the store in our service, picking, and replenishment areas where required.
  • Put into practice the training received, so we all work safely, effectively, and serve our customers brilliantly.
  • Make decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Take part in seasonal, community, and charity events, creating a great inclusive atmosphere.
  • Be knowledgeable about the store's performance, understanding the part played and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit.
  • Handle products with care to maintain quality and ensure they reach customers in the best condition.
  • Be oneself, living our values, making everyone feel welcome, and always following our policies.
  • At times, may be required to accept deliveries into the store.

Requirements
  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
  • To take the initiative and make decisions that are right for our customers.
  • Work well within a team and communicate openly with others.
  • Build relationships with colleagues to create a team spirit, having fun, and celebrating success.
  • Be at work on time, well presented, and ready to be a brand ambassador.

What's in it for You
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

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