Senior Client Growth Manager

2 weeks ago

London, Greater London, United Kingdom Pixis Full time

About Pixis: A fast-paced startup environment where we foster a growth mindset, put the team above everything else, and believe that nothing is impossible.


About the Role: We are seeking a Senior Client Growth Manager to join our team. As a key member of our client success department, you will play a pivotal role in ensuring our customers' success and satisfaction while driving growth and loyalty.



Job Responsibilities:

  • Customer Relationship Management: Manage the entire customer experience, including upselling and cross-selling opportunities, while maintaining a high standard of customer satisfaction and net promoter scores.
  • Data-Driven Insights: Analyse data and insights to formulate strategies that drive customer growth, success, and effective marketing strategies.
  • Account Strategy: Lead in setting strategic goals and objectives for all accounts, tracking the success of Pixis solutions provided to each customer.
  • Ai Marketing Solutions: Act as an Ai Marketing Solutions Expert, identifying, creating, and implementing marketing solutions that deliver measurable business results for our partners.
  • ROI Measurement: Design metrics and measures to evaluate the return on investment (ROI) of Pixis Products. Educate clients on product solutions and best practices, becoming an evangelist for all Pixis products.
  • Issue Resolution: Effectively address customer satisfaction by managing and resolving a diverse set of issues, coordinating with internal resources that interact with each customer.
  • Contract Renewals: Understand and assess customer requirements, assess the level of adoption of our service, and evaluate the risk associated with renewing current contracts.
  • Reporting: Generate reports and present performance snapshots to internal stakeholders.


Requirements:

  • Experience: A minimum of 7-8 years of Facebook advertising campaign management experience. AdManager or equivalent 3rd-party ad tool.
  • Technical Skills: A working understanding of Google Tag Manager, URL strings, Facebook Pixels, feeds, and attribution. Experience managing paid advertising accounts with seven figures of spend.


What We Offer:

  • Competitive Salary: $120,000 - $150,000 per year, depending on experience.
  • Benefits: Comprehensive health insurance, 401(k) matching, and generous PTO.
  • Growth Opportunities: Professional development opportunities, flexible work arrangements, and a dynamic work environment.


Why Join Pixis? At Pixis, we value creativity, diligence, and a growth mindset. If you're a motivated individual who thrives in a fast-paced environment, we'd love to hear from you.

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