Senior Client Growth Manager

2 weeks ago


London, Greater London, United Kingdom Cyber Search Ltd Full time
Unlock Global E-commerce Growth with Cyber Search Ltd

We are seeking a seasoned Senior Client Growth Manager to join our team in Central London. As a key member of our client success team, you will play a vital role in driving revenue growth and ensuring the long-term success of our strategic clients in the EU.

The ideal candidate will have a proven track record of success in account management and customer success roles, with a strong background in software, logistics, or SaaS companies. You will be responsible for developing trusted advisor relationships with key accounts, generating revenue through up-selling and cross-selling existing accounts, and identifying expansion opportunities.

To succeed in this role, you must have excellent communication and analytical skills, with the ability to present data and trends to stakeholders and clients. A bachelor's degree or equivalent is preferred, but not required. If you are a driven, talented, and ambitious individual who is passionate about delivering client-focused solutions, we encourage you to apply.

About the Role:

  • Salary: £62,000 - £67,000 per annum, plus bonus and benefits
  • Hybrid working arrangement: 3 days in office, 2 days remote
  • Location: Central London (Farringdon)
  • Job Type: Full-time
  • Experience: At least 4+ years in an account management or customer success manager role

Responsibilities:

  • Develop a trusted advisor relationship with key accounts
  • Generate revenue through up-selling and cross-selling existing accounts
  • Proactively identify expansion opportunities
  • Prepare periodic performance reports and QBRs covering and analysing clients' KPIs
  • Support clients' strategic, marketing, and operational decisions based on internal knowledge, data analysis, and best practices

Requirements:

  • Written and verbal fluency in English
  • At least 4+ years experience in an account management or customer success manager role
  • Prior B2B experience in a software, logistics, or SaaS company preferred
  • Proven ability to manage multiple projects at a time
  • Experience in generating revenue by expanding on an existing book-of-business
  • Experience in delivering client-focused solutions based on customer needs
  • Strong analytical skills with the ability to analyse and present data and trends to stakeholders and clients

About Us:

Cyber Search Ltd is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play a key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.


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