Digital Banking Customer Care Agent

3 days ago


Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time
About the Position

We are seeking a highly motivated Digital Banking Customer Care Agent to join our team at Teleperformance and provide exceptional customer experience to Virgin Money clients.

Key Tasks:
  • Handle customer inquiries and resolve their issues related to digital services.
  • Communicate effectively with customers and provide them with guidance on using digital banking services.
  • Collaborate with other team members to ensure that customers receive the right support.
Requirements:
  • Flexible working hours and positive attitude.
  • Digital literacy and knowledge of Microsoft Office applications.
  • Experience in financial services or banking products.
Benefits Package:

This role comes with a range of benefits, including flexible shifts, training program, pension scheme, employee welfare support, and exclusive discounts on holidays, flights, hotels, utility bills, and mobile phones.



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