Customer Service Manager
1 month ago
As a key member of our team, you will be responsible for delivering exceptional customer service and leading your cafe team to achieve outstanding results.
About the RoleThe salary for this position is £25,000 - £30,000 per annum, depending on experience. You will work in one of our 311 cafes across the country, providing a warm and welcoming environment for our customers.
You will be responsible for motivating and supporting your team, developing their skills and knowledge, and ensuring they deliver exceptional customer service. You will also be required to support your General Manager and deputise when needed.
- Motivate and support your cafe team to deliver excellent customer service
- Support your General Manager and deputise when needed
- Develop your team's skills and knowledge to improve performance
To be successful in this role, you will need:
- 18 years of age or older
- Practical work experience in cafes, fast food, restaurants, pubs, etc.
- Experience leading or coaching a small team
- Excellent communication and leadership skills
We offer a range of benefits, including:
- Colleague Clubcard after 3 months service
- Flexible working arrangements
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services
- Exclusive deals and discounts website
- Uniform provided
- Holiday starting at 28 days (including Bank Holidays)
We are committed to creating a diverse and inclusive workplace, where everyone feels valued and respected. If you are passionate about delivering exceptional customer service and leading a team, we would love to hear from you.
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