Customer Service Professional
5 days ago
Pertemps Scotland is a leading recruitment agency looking for a Customer Service Advisor to join their team in Kilmarnock. The ideal candidate will have strong customer service experience, be driven and confident, and possess excellent communication skills.
Key Responsibilities:- Manage a pipeline of inbound and outbound calls to resolve customer queries
- Create strong relationships with customers and navigate relevant systems to update customer information
- Work to achieve set Key Performance Indicators (KPIs) and ensure adherence to company policies and procedures
This is a hybrid role that offers the flexibility of working from home 2 days a week and in the office 3 days a week after an initial 3-month period. The successful candidate will be available to work Monday to Friday with occasional Saturday shifts.
Requirements:- Previous customer service experience
- Strong computer skills and ability to learn new systems
- Availability to work Monday to Friday and occasional Saturdays
- Salary: £23,500 per annum
- Opportunity to earn up to £300 bonus per month
- Hybrid working arrangement
- 37.5 hours per week
- 28 days holiday entitlement (increasing to 31 days after 5 years)
- Pension scheme
- Life assurance
- Free medical, dental, and optical healthcare cash plan
Pertemps Scotland is a well-established recruitment agency with a strong reputation in the industry. They are committed to providing exceptional customer service and creating a positive working environment for their employees.
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