Customer Service Expert

3 days ago


Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time
About the Role

We are seeking a highly skilled Digital Banking Customer Care Agent to deliver exceptional customer experience for Virgin Money clients at Teleperformance.

This is a full-time permanent position with a competitive salary of £44 per hour, offering opportunities for career growth and development.

Key Responsibilities:
  • Provide assistance and resolve queries related to digital services over the phone.
  • Educate customers about the benefits of digital banking and guide them through the process.
  • Collaborate with colleagues across contact centres to ensure seamless customer support.
Requirements:
  • Flexibility and positive attitude to meet customer needs and business demands.
  • Digital literacy and knowledge of Microsoft Office applications.
  • Experience in financial services or banking products.
Benefits:

This role offers a range of benefits, including flexible shifts, training program, pension scheme, employee welfare support, and access to exclusive discounts on holidays, flights, hotels, utility bills, and mobile phones.



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