Customer Service Expert for Community Development

1 week ago


Kilmarnock, East Ayrshire, United Kingdom Yorkshire Building Society Full time

**About the Role

We're looking for a skilled Customer Service Expert to join our team in Kilmarnock branch. As a key member of our community-focused team, you'll be responsible for delivering exceptional customer experiences and supporting the growth of our local presence.

The ideal candidate will have strong interpersonal skills, be able to build rapport with customers, and thrive in a dynamic environment. You'll work closely with our team to develop strategies that meet the evolving needs of our members and contribute to the success of our branch.

**What You'll Do:

  • Deliver outstanding customer service through various channels, including face-to-face, phone, and digital platforms.
  • Collaborate with colleagues to achieve business objectives and drive growth in the branch.
  • Develop a deep understanding of our products and services to provide informed guidance to customers.
  • Identify opportunities to enhance customer engagement and retention.

**About Us:

Yorkshire Building Society is committed to making a positive impact in our communities. We value diversity, inclusivity, and employee well-being, offering a supportive and collaborative work environment.

**Benefits:

  • A competitive salary (£23,000 - £28,000 per annum) based on experience.
  • Ongoing training and development opportunities to help you grow your skills and career.
  • A range of flexible working options to support work-life balance.
  • A comprehensive benefits package, including private medical insurance, pension scheme, and access to retail discounts.

**Why Choose YBS?

We offer a unique opportunity to make a real difference in people's lives while developing your skills and career. If you're passionate about delivering exceptional customer experiences and contributing to a dynamic team, we'd love to hear from you.



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