Customer Service Representative, Banking Sector
3 days ago
We are seeking a professional and polite customer service specialist to join our team at Teleperformance. As an inbound customer service agent, you will be responsible for delivering world-class customer service to clients of Lloyds Banking Group.
Key Responsibilities- Customer Support: Answer inbound calls with enthusiasm and provide a positive experience for customers by helping them with aspects of their personal banking, including bank transfers, direct debits, and digital banking support.
- Problem Solving: Take ownership of each query and ensure it is resolved, making a real positive difference for our customers.
- Regulatory Compliance: Ensure all customer interactions are in accordance with regulatory requirements that protect our customers.
- A professional telephone manner
- Excellent verbal communication skills
- A good listener who can convey empathy, patience, and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- An estimated salary of £11.44 per hour
- 28 days' holiday (including bank holidays), increasing to 30 days after 1-year service
- 24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling
- Fantastic career progression opportunities through internal development programmes
- Length of Service and monthly recognition awards
- Life Assurance Cover
- Supported Pension Scheme
- Perks at Work Platform offering discounts on major retailers, cinemas, mobile products, and more
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