Customer Resolution Advocate
3 days ago
Location: Kilmarnock, UK
Salary: £26,500 + Bonuses + Company Car per annum.
This role requires strong communication skills, attention to detail, and the ability to work independently or as part of a team.
- Gathering customer information and resolving disputes.
- Negotiating payment plans with customers.
- Preparing and executing documents to secure payments.
- Executing warrants to access properties and deliver resolutions.
We are a leading debt recovery agency in the UK, offering a competitive pay package, long-term job security, and opportunities for career growth.
Key Benefits- £26,500 basic salary
- Company car available for personal use
- Monthly incentives
- 28 days holiday (including bank holidays)
- Employee Assistance Scheme
- Annual salary reviews
- Birthday vouchers
- Full clean UK driving license
- Working hours: 8am-5:30pm (Mon-Thurs), 8am-5pm (Fri)
- Desirable skills: debt negotiation/collection, customer service, conflict resolution
- Excellent spoken English skills
- Quick decision-making abilities
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