Customer Resolution Advocate

3 days ago


Kilmarnock, East Ayrshire, United Kingdom CV-Library Full time
Job Description: As a Customer Resolution Advocate, you will be responsible for resolving customer disputes and recovering debts.
Location: Kilmarnock, UK
Salary: £26,500 + Bonuses + Company Car per annum.

This role requires strong communication skills, attention to detail, and the ability to work independently or as part of a team.

  1. Gathering customer information and resolving disputes.
  2. Negotiating payment plans with customers.
  3. Preparing and executing documents to secure payments.
  4. Executing warrants to access properties and deliver resolutions.
About Our Company

We are a leading debt recovery agency in the UK, offering a competitive pay package, long-term job security, and opportunities for career growth.

Key Benefits
  • £26,500 basic salary
  • Company car available for personal use
  • Monthly incentives
  • 28 days holiday (including bank holidays)
  • Employee Assistance Scheme
  • Annual salary reviews
  • Birthday vouchers
Candidate Requirements
  • Full clean UK driving license
  • Working hours: 8am-5:30pm (Mon-Thurs), 8am-5pm (Fri)
  • Desirable skills: debt negotiation/collection, customer service, conflict resolution
  • Excellent spoken English skills
  • Quick decision-making abilities


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