Administrative Support Officer

4 weeks ago


York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Job Summary

We are seeking a highly organized and communicative Administrative Support Officer to join our dynamic administration and reception team in the Neurology department at York Hospital.

In this role, you will be the first point of contact for our service users and will be responsible for providing a range of basic clerical support, including meeting with patients on reception, helping with appointments and queries, and liaising with clinicians to book follow-up appointments.

About the Role

The successful candidate will possess excellent communication skills, be able to function effectively as part of a team, and have the ability to exercise initiative.

Key Responsibilities

  • Provide administrative support to the team, including answering phone calls, responding to emails, and maintaining accurate records.
  • Meet with patients on reception, helping with appointments and queries, and providing a warm and welcoming environment.
  • Liaise with clinicians to book follow-up appointments and ensure that patients receive the best possible care.
  • Monitor joint email inbox and respond to general enquiries in person or over the phone.

What We Offer

We offer a range of benefits to support our staff, including access to the NHS Pension Scheme, 27 days holiday rising to 33 days, and a generous relocation package of up to 30% of salary.

Person Specification

Essential

  • GCSE Level or equivalent in Maths and English at C or above.
  • Computer literacy skills to RSA2, NVQ 2 or equivalent.

Desirable

  • Experience of dealing with confidential information.
  • Previous Office/Administrative experience in an NHS environment.


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