Service Booking Coordinator
3 weeks ago
We are seeking a skilled Booking Administrator to join our team at the Richard Abson Group based in Manchester.
This is an excellent opportunity for someone with excellent customer service skills to work directly in the service department, booking and scheduling service and repair work, keeping customers informed and up-to-date at every stage, advising them of completion times or any delays and quickly responding to any queries.
Key responsibilities will include:
- Ensuring all reception booking procedures are carried out and maintaining a steady flow of available work through the workshop.
- Checking the online service system and any direct email booking requests and making the necessary bookings and confirming customer appointments.
- Responding to incoming service-related calls, providing advice to customers and arranging bookings.
- Making follow-up calls after service visits.
- Calling customers and chasing service reminder bookings.
- Assisting the Service Advisors as and when required to carry out administration tasks.
To be considered for this role, you must have a strong customer background, ability to work under pressure, basic understanding of how vehicles work, ability to negotiate and influence situations, be computer literate (Kerridge experience desirable), and a great professional manner.
If this is something you are interested in, we would be pleased to discuss this opportunity further with you.
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