Office Ambassador

7 days ago

Manchester, United Kingdom Booking Full time

Company Overview


Booking.com is a leading online travel agency that connects travelers with unique accommodations around the world.


With over 28 million listings in more than 147,000 destinations, Booking.com is committed to making travel easier, more accessible, and more enjoyable for everyone.



About the Role


We are seeking an experienced Office Ambassador to join our team at our Manchester Headquarters. As an Office Ambassador, you will be responsible for ensuring that all guests, including employees, visitors, vendors, new hires, and candidates for job interviews, feel welcome and supported in our reception and service area.


You will have overall responsibility for providing a perfect welcome to Booking guests and delivering a real Booking.com experience: a friendly, high-level, personal, inclusive, responsive, and supportive 'wow' experience to remember.



Key Responsibilities



  • Provide a warm and welcoming experience to all guests, demonstrating a proactive approach by welcoming and guiding guests when needed.
  • Act as a central point of contact in the reception or service area, during events this could also be in another area such as the auditorium.
  • Assist visitors in the entrance area with checking in to the building.
  • Think and act from the perspective of the guests, providing a friendly and helpful service.
  • Take ownership of any questions or issues to resolve them in a pro-active and customer-focused manner.
  • Register incoming reports, questions, and complaints and inform the Office Management Team.
  • Proactively monitor behavior of visitors and employees, ensuring close communication with security.
  • Coordinate issuing access badges.
  • Support in administrative tasks, including managing mail.
  • Perform other tasks in consultation with manager.
  • Identify opportunities to improve the office experience and report them as appropriate.
  • Provide support to the Office Management team when needed and show ownership while performing daily tasks.


Requirements



  • 1-3 years of experience in a Front of House role, within hospitality is desirable.
  • Basic computer experience with Google/Windows applications.
  • Excellent English communication skills both spoken and written.
  • Excellent customer service skills.
  • Representative and hospitable.
  • Social with considerate behavior towards guests.
  • Communicative and outgoing.
  • Resilient when dealing with questions, issues, or complaints, demonstrating patience and maintaining composure.
  • High level of independence.
  • Team player.
  • Solution-oriented.
  • Attention to detail.
  • Flexible (also in working hours).


Salary


The estimated annual salary for this role is £30,000 - £40,000, depending on experience.



Location


This role is based in our Manchester Headquarters.

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