Customer Services Coordinator

4 months ago

Manchester, United Kingdom Gibbs Hybrid Full time

My client is one of the biggest Brand organisations in the world, they’re currently looking for a Customer Services Coordinator to work in Manchester 3 days onsite a 2 days remote.

This role is responsible for all aspects of input to invoice, sales and aftersales support and ensuring OTIF target is achieved across multiple inputs including telesales, website sales and managed accounts

This role is responsible for effective telephone diagnostics and spare parts ordering, This role includes both customer service, aftersales and call centre work

What you get to do every day:
The core responsibility of the role holder is to ensure that the highest standards of customer service are provided; supporting category projects as well as excellent execution of the key responsibilities

Inbound and outbound call handling in line with KPI’s
Order entry management across different customer bases and order streams - Website, Telephone/Managed Accounts, Wholesalers, Unilever CD/Sales, Free on Loan, and so on.
Liaise with Finance for Pro Forma payment
Booking in of deliveries and service calls as per script and processes
Telephone diagnostics to avoid unnecessary service calls

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