Customer Service Coordinator

4 weeks ago


Manchester, United Kingdom Johnson Controls Full time

Job Summary

The Customer Service Coordinator will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements.

Key Responsibilities

  • Coordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are achieved.
  • Effectively communicate and build strong relationships with customers, installation engineers, and managers.
  • Prepare programs and schedules, negotiate with suppliers, and coordinate the delivery of materials and equipment.
  • Coordinate manpower planning for a team of engineers, produce fast and accurate information for engineers and customers, and monitor installation progress to minimize downtime.
  • Ensure all installation information is available, complete, and up-to-date, and assist with scheduling sub-contractors.

Requirements

  • Candidate must have customer service experience, strong organizational skills, and be PC literate, including knowledge of Microsoft Office.
  • Preferred qualifications include experience in scheduling and coordination of field-based engineers or a similar field, knowledge of the security systems industry or construction/facilities industries.


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