Customer Service Coordinator
4 weeks ago
Job Summary
The Customer Service Coordinator will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements.
Key Responsibilities
- Coordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are achieved.
- Effectively communicate and build strong relationships with customers, installation engineers, and managers.
- Prepare programs and schedules, negotiate with suppliers, and coordinate the delivery of materials and equipment.
- Coordinate manpower planning for a team of engineers, produce fast and accurate information for engineers and customers, and monitor installation progress to minimize downtime.
- Ensure all installation information is available, complete, and up-to-date, and assist with scheduling sub-contractors.
Requirements
- Candidate must have customer service experience, strong organizational skills, and be PC literate, including knowledge of Microsoft Office.
- Preferred qualifications include experience in scheduling and coordination of field-based engineers or a similar field, knowledge of the security systems industry or construction/facilities industries.
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