Customer Service Coordinator

6 days ago


Manchester, United Kingdom Page Personnel Full time

Basic salary of £24,000
- Permanent full-time position

**About Our Client**:
This company is a prominent player in the industrial/manufacturing industry, employing over 200 people onsite in the NW. Known for its commitment to innovation and quality, the client we are representing is a leading provider in the industrial manufacturing sector with an international influence. They have a considerable workforce and are known for their innovative and quality products. They value their employees and have a strong commitment to their development and growth.

Key responsibilities consist of:

- Respond promptly to customer inquiries, maintaining a high level of professionalism at all times.
- Manage and resolve customer complaints efficiently.
- Coordinate with internal departments to ensure customer orders are fulfilled accurately and on time.
- Meet personal/team sales targets and call handling quotas.
- Manage customer accounts, keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Work with the customer service team to ensure excellent service standards.
- Provide product information and support to customers as needed.
- Regularly update customer records and databases.
- Participate in team meetings and training as required.
- Contribute to the development and implementation of customer service policies.
- Perform other duties as assigned by the Customer Service Manager.

**The Successful Applicant**:
A successful Customer Service Coordinator should have:

- Proven experience in a customer service role within the industrial/manufacturing industry.
- Excellent communication and interpersonal skills.
- Familiarity with CRM systems and practices.
- Ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to work well in a team environment.
- SAP knowledge
- Strong problem-solving abilities and a customer-focused approach.
- Proficiency in using customer service software and databases.
- A high level of attention to detail and organisational skills.
- A qualification in Business Administration or a related field.

**What's on Offer**:

- A competitive salary ranging from £23,500 to £24,000 per annum.
- Opportunities for career advancement within the industrial/manufacturing industry.
- An inclusive and supportive company culture that values every team member.
- Pension scheme.
- Private healthcare insurance.
- Permanent full-time.



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