Customer Service Coordinator

7 days ago

Manchester, United Kingdom Gibbs Hybrid Full time
Customer Service Coordinator - Tameside - 12 months - £22K

Gibbs Hybrid have a new opening within Customer Services with one of our prestigious Global clients. Our client is one of the world's leading companies in their field and are winners of numerous awards. They pride themselves on providing a fantastic working environment for their staff.

They now have some new opportunities within their Customer Service team for Coordinators to make both inbound and outbound calls.

This area of the business provide after sales support to their customer base.

As the Customer Service Coordinator, you will be expected to handle customer queries and try to find a solution to the customers issue.

You may also be required to schedule engineer visits or arrange the delivery of new products.

Initially this will be a 12 month contract with a view to becoming permanent after the initial 12 months. Hybrid working will be available with 3 days per week expected in the office in Tameside. The salary available is £22K

The role will comprise of the following:

  • Inbound and outbound call handling in line with KPI's
  • Order entry management across different customer bases and order streams
  • Website, Telephone/Managed Accounts, Wholesalers, Sales, Free on Loan, and so on.
  • Liaise with Finance
  • Booking in of deliveries and service calls as per script and processes
  • Telephone diagnostics to avoid unnecessary service calls
  • Daily management of third party service engineers to ensure compliance with SLA's
  • Warranty change out management from input to invoice
  • Spare Parts order management as per sales and service process
  • Service call invoice management
  • Continuous improvement across all areas of customer service and the wider team
  • Maintain detailed knowledge of the products, services and price levels.
  • Liaise with suppliers to organise inbound deliveries into third part logistics providers
SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

  • Experience of working in a call centre environment and inbound/outbound call handling
  • Excellent telephone manner
  • Good communication skills both verbal and written
  • Good organisational skills
  • Ability to work independently and also as part of a team
  • IT proficient and ability to adapt to new systems and processes
  • The following Standards of Leadership are relevant to this role:
This a great opportunity to work for a friendly team in a progressive environment. The role will be mainly service focused, dealing with engineers, spare parts, service calls etc. If you have prior customer service experience, particularly in a service focussed environment. The client will be eager to engage with you. To find out more about this, please send a copy of your CV via the link below without delay

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