Customer Service Coordinator

7 months ago


Manchester, United Kingdom MSP Direct Sourcing Full time

**Job title**: Customer Service Coordinator

**Location/remote**: Hybrid, 3 days on-site and 2 working from home (2 week training on-site)

**Contract length**: 3 Month - rolling contract

**Pay rate**: £13.50/per hour

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking Customer Service Coordinator on behalf of a leading technology company.

The service co-ordination team is the front line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing
immediate response service to customers with breakdown, repair or service needs.

The Service Co-ordinator allocates and control’s the Field Service (FS) engineer’s workload and oversees their daily activities to support the customer and the Field Service (FS) teams.

**Key responsibilities as follows**:
Direct customer contact for "first line contact" to receive customers service requests.

Maintaining a telephone pick up rate defined by the business and documented in a SLA.

Call logging all contract calls received etc.

Creating a service ticket in the designated ticketing system.

Planning resources for daily FS customer requests and meeting the customers SLA’s.

Ensuring all required spare parts, test equipment’s and travel arrangements are synchronized with the FSE Dispatch.

Provide customer with timely feedback on FSE availability and estimated on site arrival time.

Coordinates customer preparation as well as 3rd party involvement.

Planning for all preventive maintenance events according to contract criteria.

Ensuring the compliance with the relevant KPI targets.

Monitors and manages FS conflicts and escalates FS issues as required.

Escalate issues to the applicable Manager according to defined parameters.

Ensures a high quality standard of the ticket / activity / iBase / customer data base entries.

Monitor customer satisfaction requirements.

**Key competencies**:
Excellent interpersonal skills, in particular telephone skills, are essential.

Excellent communication skills with the ability to communicate with managers and customers.

Exceptional organisational skills with the ability to prioritise tasks.

An understanding, appreciation and experience of providing high level customer service.

An ability to be innovative and address problems with creative solutions.

The ability to work within a team or on own initiative in a high pressured environment.



  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom Customer Labs Full time

    About UsWe are a team of passionate individuals who thrive on delivering exceptional customer experiences at Customer Labs.


  • Manchester, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE COORDINATOR** **MANCHESTER** **£27,000** A thriving Financial Institution based in Burton on Trent is looking for Customer Service Coordinator to join their fast-paced, exciting team. **ABOUT THE ROLE** The Customer Service Coordinator will be providing an effective and efficient service to customers and supporting the sales...


  • Manchester, United Kingdom Morgan King Full time

    Join a prestigious and renowned luxury automotive brand that epitomises excellence, innovation, and sophistication. As a market leader in the automotive industry, we are dedicated to delivering unparalleled customer experiences. We are seeking a dynamic and customer-centric individual to join our team as a Customer Coordinator with the potential for...


  • Manchester, United Kingdom Page Personnel Full time

    Join a highly reputable, Manufacture leading company - Great opportunity for career progression **About Our Client**: We have partnered with a reputable enterprise headquartered in Manchester, with a strong presence in the Logistics Distribution and Supply Chain industry. Catering to a diverse array of retailers in a rapidly evolving market, they are...


  • Manchester, United Kingdom Page Personnel Full time

    Basic salary of £24,000 - Permanent full-time position **About Our Client**: This company is a prominent player in the industrial/manufacturing industry, employing over 200 people onsite in the NW. Known for its commitment to innovation and quality, the client we are representing is a leading provider in the industrial manufacturing sector with an...


  • Manchester, United Kingdom Johnson Controls Full time

    **Job Details** **What you will do** The core role of the coordinator will be to deliver end to end customer experience for our existing customers and support our field based operations teams. You will be the first point of contact, ensuring all the expectation are met and commitments fulfilled, maintaining relationships and helping with day to day...


  • Manchester, United Kingdom Johnson Controls Full time

    Job Title: Customer Service Planner Key Responsibilities:Collaboration: Work closely with your manager, supporting Service Managers and Field Line Managers to meet customer expectations.Relationship Building: Attend weekly meetings with managers to improve internal and external working relationships, ensuring smooth coordination.Job Description:In this...


  • Manchester, United Kingdom Johnson Controls, Inc. Full time

    About the RoleThis position involves coordinating and deploying field engineers to ensure timely and efficient services for customers. As a B2B Dispatcher, you will dispatch engineers based on location and skills, manage a smooth scheduling system, and provide customers with regular updates. Building strong relationships with internal teams and engineers...


  • Manchester, United Kingdom Michael Page (UK) Full time

    Are you looking for a flexible part-time opportunity in a city centre location? We have an exciting role available for a Customer Service Coordinator at a leading retail enterprise.We estimate the annual salary for this position to be around £18,000 - £22,000 depending on experience.The successful candidate will work part-time hours, handling incoming...


  • Manchester, United Kingdom Austin Fraser Full time

    Customer Service and Administration AssistantWe are looking for a reliable and skilled assistant to support our customer service and administrative needs, working Monday to Friday, 7:30am to 5:00/6:00pm.Job Type: Temporary to Permanent Position with a competitive salaryEstimated Salary: £25,000 per annum (£12.82 per hour)Key Responsibilities:Coordinate...


  • Manchester, United Kingdom CV-Library Full time

    MotorMatch Recruitment Ltd are seeking an experienced Customer Service Repair Coordinator (Remote / On Site) Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator,...


  • Manchester, United Kingdom Citysprint Full time

    Operations Coordinator(Customer Service) Operations Coordinator | Manchester | Permanent Salary: 24,169 Shifts: Between 8 am to 5 pm / 9 am to 6 pm Hours: 40 hours per week, Monday-Friday Benefits and perks: An impressive holiday allowance that rises in line with your years of service.Additional day off for your birthday so you can celebrate in...


  • Manchester, United Kingdom French Selection UK Full time

    FS **Customer Service Coordinator** Customer Service, Administration, Export, Sales Support, Logistics, Shipping, Export Documentation, Hazardous products, Sea freight, Freight, Manufacturing, Supply Chain, Order processing, Quotation, Customer Support, Manchester, Lancashire, North West, Cheshire,Merseyside **Salary: Up to £26,000 pa (Bonus Scheme, 25 days...


  • Manchester, United Kingdom Tagged Resources Full time

    **Location**: Manchester **Type**: Permanent **Industry**: PPE **Job Ref**: TGN4652 **Tagged Resources acting as the Recruiter for The Behrens Group are working together on an exciting new career opportunity for a Customer Service Coordinator**: Our client is a real success story delivering high quality brands across Healthcare, Corporatewear, Workwear,...


  • Manchester, United Kingdom Johnson Controls, Inc. Full time

    Job SummaryWe are seeking a skilled B2B Dispatch Operations Specialist to coordinate and deploy field engineers, ensuring timely and efficient services for customers. This role involves dispatching engineers based on location and skills, managing scheduling systems, and providing regular updates.Estimated Salary Range$65,000 - $85,000 per yearAbout the...


  • Manchester, United Kingdom Johnson Controls Full time

    **Job Details** **What you will do** As a customer Service Coordinator, you will be a link between our customers and engineers, responsible for scheduling routine service visits, dispatching callouts and managing the engineers’ diaries. **How you will do it** - Schedule planned maintenance and reactive works for a team of engineers - Complete relevant...


  • Manchester, United Kingdom CV-Library Full time

    MotorMatch Recruitment Ltd are seeking an experienced Customer Vehicle Repair Coodinator (Remote / On Site) Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator,...


  • Manchester, United Kingdom Freejobquotes.co. Full time

    We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Freejobquotes.co. As a key member of our customer care team, you will be responsible for managing customer accounts, processing payments, and updating account details.The ideal candidate will have excellent communication skills, a keen eye for detail, and...


  • Manchester, United Kingdom Thomas Franks Ltd Full time

    We are seeking a Customer Service Coordinator to join our team at Thomas Franks Ltd. As a key member of our catering staff, you will be responsible for providing excellent customer service and ensuring the highest standards of food quality and presentation.About the RoleThis is a fantastic opportunity to work in a dynamic and fast-paced environment where you...