Customer Service Coordinator
2 days ago
We are seeking a skilled B2B Dispatch Operations Specialist to coordinate and deploy field engineers, ensuring timely and efficient services for customers. This role involves dispatching engineers based on location and skills, managing scheduling systems, and providing regular updates.
Estimated Salary Range
- $65,000 - $85,000 per year
About the Role
The successful candidate will:
- Coordinate with engineering teams to ensure seamless service delivery
- Manage job schedules using software, prioritizing tasks based on customer needs and urgency
- Collaborate with management to resolve any issues that may arise during job execution
- Communicate effectively with customers, addressing their expectations and resolving conflicts
- Build strong relationships with customers, providing solutions and feedback for improvement
Key Requirements
- Previous experience in a customer-facing or operations role
- Strong planning, time management, and organizational skills with the ability to work under pressure
- Excellent communication and problem-solving skills, with the ability to adapt communication styles
- Conflict resolution skills and a proactive approach to handling customer escalations
- Ability to use multiple systems and applications simultaneously, with strong attention to detail
Benefits and Career Development
- Competitive salary range
- Paid holidays and sick pay
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, cycle 2 work scheme, and discount on Johnson Controls security products
- Extensive product and on-the-job/cross-training opportunities with outstanding resources available
- An encouraging and collaborative team environment
- Career development through various career ladders
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
- Training on our company values
-
Customer Service Apprenticeship
7 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
-
Customer Service Coordinator
6 months ago
Manchester, United Kingdom Morgan King Full timeJoin a prestigious and renowned luxury automotive brand that epitomises excellence, innovation, and sophistication. As a market leader in the automotive industry, we are dedicated to delivering unparalleled customer experiences. We are seeking a dynamic and customer-centric individual to join our team as a Customer Coordinator with the potential for...
-
Customer Service Coordinator
4 weeks ago
Manchester, United Kingdom Associated Security Solutions Full timeHelp Desk Coordinator Job OpportunityWe are seeking a highly organized and customer-focused individual to join our team as a Help Desk Coordinator at Associated Security Solutions, based in Manchester city center. The role offers a competitive salary of £25,000 - £30,000 per annum.About the Role:The Help Desk Coordinator will be responsible for managing...
-
Customer Service Coordinator
6 months ago
Manchester, United Kingdom Page Personnel Full timeBasic salary of £24,000 - Permanent full-time position **About Our Client**: This company is a prominent player in the industrial/manufacturing industry, employing over 200 people onsite in the NW. Known for its commitment to innovation and quality, the client we are representing is a leading provider in the industrial manufacturing sector with an...
-
Customer Service Coordinator
7 months ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do The Customer Service Coordinator will support the installation team by planning and tracking installations and optimizing the utilization of available labour resource. They will be involved in the procurement of equipment in an effective manner to meet customer requirements. The successful candidate will coordinate the end-to-end...
-
Customer Service Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeJob Title: Customer Service Planner Key Responsibilities:Collaboration: Work closely with your manager, supporting Service Managers and Field Line Managers to meet customer expectations.Relationship Building: Attend weekly meetings with managers to improve internal and external working relationships, ensuring smooth coordination.Job Description:In this...
-
Customer Service Coordinator
2 days ago
Manchester, United Kingdom Austin Fraser Full timeCustomer Service and Administration AssistantWe are looking for a reliable and skilled assistant to support our customer service and administrative needs, working Monday to Friday, 7:30am to 5:00/6:00pm.Job Type: Temporary to Permanent Position with a competitive salaryEstimated Salary: £25,000 per annum (£12.82 per hour)Key Responsibilities:Coordinate...
-
Customer Service Repair Coordinator
3 weeks ago
Manchester, United Kingdom CV-Library Full timeMotorMatch Recruitment Ltd are seeking an experienced Customer Service Repair Coordinator (Remote / On Site) Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator,...
-
Operations Coordinator(Customer Service)
5 days ago
Manchester, United Kingdom Citysprint Full timeOperations Coordinator(Customer Service) Operations Coordinator | Manchester | Permanent Salary: 24,169 Shifts: Between 8 am to 5 pm / 9 am to 6 pm Hours: 40 hours per week, Monday-Friday Benefits and perks: An impressive holiday allowance that rises in line with your years of service.Additional day off for your birthday so you can celebrate in...
-
Customer Service Coordinator
4 weeks ago
Manchester, United Kingdom Richard Abson Group Full timeWe are seeking a highly skilled Customer Service Coordinator to join the Richard Abson Group in Manchester.Job DescriptionTo provide exceptional customer service by greeting all walk-ins in a friendly manner and ensuring they are handed over to the appropriate person - in either sales or service.To maintain a well-presented showroom and immaculate waiting...
-
Customer Service Repair Coordinator
1 week ago
Manchester, United Kingdom CV-Library Full timeMotorMatch Recruitment Ltd are seeking an experienced Customer Vehicle Repair Coodinator (Remote / On Site) Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator,...
-
Customer Service Coordinator
4 weeks ago
Manchester, United Kingdom Freejobquotes.co. Full timeWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Freejobquotes.co. As a key member of our customer care team, you will be responsible for managing customer accounts, processing payments, and updating account details.The ideal candidate will have excellent communication skills, a keen eye for detail, and...
-
Customer Service Coordinator
3 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers' diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.What We OfferCompetitive salaryPaid holidays and sick payComprehensive benefits: pension,...
-
Customer Service Coordinator
6 months ago
Manchester, United Kingdom LOFT Interiors Full timeAre you a dynamic and organized individual with a passion for providing exceptional customer service? We are seeking a Customer Service Coordinator to join our team and play a crucial role in ensuring seamless operations and superior customer satisfaction. **About us**: LOFT was founded in 2003 with a mission to provide a comprehensive furnishing solution...
-
Customer Service Coordinator
4 weeks ago
Manchester, United Kingdom CV-Library Full timeRole OverviewThe Customer Service Coordinator will play a crucial role in providing exceptional customer service and administrative support. This is an exciting opportunity for a motivated individual to join CV-Library as a Customer Administrator.About the RoleEfficiently handle and monitor customer inquiries.Monitor email inboxes and check...
-
Customer Service Coordinator Lead
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeJob SummaryWe are seeking a skilled Customer Service Coordinator to oversee scheduling, dispatching, and diary management for our team of engineers. This role involves coordinating planned maintenance and reactive works, completing necessary documents, and working on multiple customer portals.Key ResponsibilitiesSchedule routine service visits and manage...
-
Customer Service Coordinator
3 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities. What We Offer Competitive salary Paid holidays and sick pay Comprehensive...
-
Childcare and Family Services Coordinator
2 days ago
Manchester, United Kingdom Service Care Solutions Full timeJoin Our Team as a Childcare and Family Services CoordinatorService Care Solutions Ltd is seeking a skilled Childcare and Family Services Coordinator to join our team in the Greater Manchester area. In this role, you will work closely with local councils to deliver high-quality support to children and families.About the RoleDevelop and maintain relationships...
-
Customer Service Support Coordinator
4 weeks ago
Manchester, United Kingdom Harrison Scott Associates Full timeWe are working with a leading specialist packaging manufacturer, Harrison Scott Associates, to find the newest member of their customer service team.This is an internally based role that will provide the crucial 'bridge' between customers, purchasing, logistics and sales teams to keep the office running in a smooth and efficient manner. It will be fast-paced...
-
Customs Coordinator
3 months ago
Manchester, United Kingdom CV-Library Full timeDue to increased global growth, we are seeking a motivated and detail-oriented Customs Coordinator. This role is essential in assisting various customs-related tasks, directing and supporting multiple parties to ensure timely clearance of goods within our logistics team. Key Responsibilities: * Coordinate import and export activities for the site,...