Customer Service Coordinator

3 months ago


Manchester, United Kingdom LOFT Interiors Full time

Are you a dynamic and organized individual with a passion for providing exceptional customer service? We are seeking a Customer Service Coordinator to join our team and play a crucial role in ensuring seamless operations and superior customer satisfaction.

**About us**:
LOFT was founded in 2003 with a mission to provide a comprehensive furnishing solution for the residential property sector. Today, we stand as one of the leading suppliers of furnishing solutions for the UK's ever-evolving property industry. Our tailored services and specialist expertise cater to the unique needs and challenges of each market we serve. By sourcing, delivering, and installing furniture for our clients, we aim to be the ultimate one-stop shop for the entire furnishing process.

**About the role**:

- Be the bridge between sales and operations for customer needs during scheduling and delivery and updating systems as required.
- Provide on-the-road support to our installation teams, solving problems and addressing issues remotely
- Develop and maintain in-depth knowledge of LOFT stock, prioritising core and excess stock
- Provide outstanding customer services at all times
- Process quotes/orders within 24 hrs of receipt, ensuring the collection and recording of all relevant customer information

**About you**:

- Strong organisational skills with attention to detail
- Collaborative mindset to interface between sales and operations
- Excellent communication skills, both written and verbal
- Self-motivated, proactive and able to work independently

**What We Offer**:

- Competitive compensation and benefits
- Opportunities for growth within our thriving company
- A supportive and collaborative work environment
- Training and development to enhance your skills
- Employee Discounts
- Employee Assistance Programme
- Birthday leave

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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