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Customer Service Coordinator

2 months ago

Salford Greater Manchester, United Kingdom Oyster Recruitment Limited Full time

Customer Service Coordinator

Our client, a prestigious global HVAC company is looking for a Customer Service Coordinator / Service Scheduler to join their team in Bolton for a 12 month fixed term contract .

Benefits

  • Private Medical Insurance
  • Life insurance
  • Enhanced pension
  • 25 days holiday plus bank holidays
  • Option to purchase additional holiday
  • Fantastic career progression opportunities

You will be the key point of contact between the technicians and customers, dealing with a high volume of orders and enquiries from technicians, customers, and suppliers to deliver the best possible customer service.

Responsibilities:

  • Schedule technicians service calls and visits on planned and unplanned jobs
  • Manage the scheduling of complex service projects from order entry to invoice
  • Handle incoming technical enquiries from customers and suppliers
  • Liaise with technicians, customers and supplier enquiries to manage their expectations and that their requirements are met.
  • Reviewing reports from technicians, quoting basic remedial works
  • Process orders and order parts from the factory or suppliers
  • Maintain and update records, spreadsheets and internal databases
  • Forward plan and scheduling maintenance contracts to become familiar with specific customer requirements
  • Maintain existing/new relationships

Key Competencies

  • Previous Service Coordinator/Scheduler experience is essential
  • Strong administration background with the ability to work efficiently with MS Word, Outlook, PowerPoint & Excel
  • Excellent phone and interpersonal skills with strong verbal and written communication
  • Ability to work under pressure
  • Thrive in a fast-paced environment
  • Coordinate multiple priorities simultaneously
  • Highly organised

Due to the nature of the role, candidates must be a UK Resident residing within the local area. Please note our client cannot offer visa sponsorship for overseas candidates.

If you are an experienced Service Coordinator / Service Scheduler with a flair for scheduling engineers and looking to work for a global company with excellent benefits & progression opportunities, then please apply now