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Customer Service Coordinator
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Customer Service Coordinator
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Customer Service Coordinator
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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Marlowe Fire & Security. As a key member of our customer-facing team, you will play a vital role in providing exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective responses to customer inquiries and requests, ensuring a high level of customer satisfaction.
- Work closely with internal teams to ensure seamless communication and collaboration, resulting in efficient and effective issue resolution.
- Monitor and manage customer interactions, ensuring that all issues are addressed and resolved in a timely manner.
- Collaborate with colleagues to develop and implement process improvements, enhancing the overall customer experience.
- Contribute to the development and maintenance of customer-facing documentation, ensuring accuracy and consistency.
- Participate in ongoing training and development to stay up-to-date with industry trends and best practices.
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues.
- Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
- Proficiency in Microsoft Office and other relevant software applications.
- A competitive salary and benefits package, including a comprehensive pension scheme and life assurance.
- Ongoing training and development opportunities, to support your career growth and progression.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- The opportunity to work with a leading provider of fire and security solutions, with a strong reputation for excellence and customer satisfaction.