Customer Service Coordinator
2 months ago
We are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.
Key Responsibilities- Act as a single point of contact for our customers, providing excellent customer service and administrative support.
- Work closely with our National Account Managers to meet customer expectations and ensure all emails are acknowledged and responded to within agreed timeframes.
- Update client portals and helpdesks in line with specific account instructions and ensure all calls are answered within our SLA.
- Review and respond to all customer enquiries, supporting your colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised within our agreed timeframe.
- Liaise with all internal teams to ensure effective response to customers and work completed within SLA.
- Escalate any potential risks to the business to your Customer Account Manager and Customer Service Manager.
- Process sales orders as and when required and manage customer queries and complaints through to completion.
- Compare data from the customers database and Marlowe database to ensure both systems are aligned and responsible for investigating potential closed sites.
- A professional business approach and the ability to work independently and as part of a team.
- Experience of using and updating customer portals and excellent administration and computer skills.
- Customer focused with the ability to resolve customer queries and analytical in approach.
- Experience of analysing data using Microsoft Excel, Microsoft Outlook, and Microsoft Teams.
- Strong organisational skills and high attention to detail.
- The ability to handle multiple priorities with a structured approach.
Marlowe Fire & Security is a specialist business within Marlowe Fire and Security Group, providing end-to-end fire and security solutions across all sectors to ensure your safety, security, and compliance.
We maintain the highest accreditations available to our industry, including NSI NACOSS Gold, NSI Fire Gold, BAFE, and NSI ARC Gold.
Benefits- Competitive basic salary up to £23,500.
- Royal London Pension.
- Life Assurance x4 of Salary.
- 20 Days holiday, increasing each year up to 25 days.
- Mental Health & Well-being Scheme.
- Paid Refer a Friend Scheme.
- Employee Recognition Scheme.
- Long Service Award (increments of 5 years).
- Development & Progression opportunities.
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