Customer Service Coordinator
4 weeks ago
Customer Service Coordinator
Marlowe Fire & Security is seeking a highly motivated and organized Customer Service Coordinator to join our team. As a key member of our customer care team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Manage customer inquiries, complaints, and service requests via phone, email, and other communication channels.
- Work closely with other departments to resolve customer issues and improve service delivery.
- Ensure the team adheres to company policies, industry regulations, and quality standards.
Requirements:
Who We're Looking For
Marlowe Fire & Security values our employees and seeks individuals who are passionate about delivering exceptional customer service. To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and administrative skills.
- Customer-focused with the ability to resolve customer queries.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits:
How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security, we recognize the importance of fairly rewarding our employees. We offer a range of benefits, including:
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Free, secure on-site parking and on-site gym.
- Mental Health & Well-being Scheme.
- Employee Recognition Scheme.
About Marlowe Fire & Security
We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers' particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites' security and protecting their people.
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