Sales and Customer Service Representative
2 weeks ago
We are a leading provider of plant hire services across the UK, with decades of experience in the industry. Our extensive fleet of modern, well-maintained equipment includes excavators, dump trucks, and more, all backed by a commitment to safety, reliability, and exceptional customer service.
Job Summary:
The Sales Coordinator role is an essential part of the Flannery Plant Hire sales team, designed to assist the sales team in managing customer relationships, supporting and contributing to the overall efficiency and success of the sales department.
Key Responsibilities:
Provide exceptional support to customers via phone, email, and in-person interactions while addressing customer inquiries and resolving issues in a timely and professional manner.
Assist in the preparation of sales quotations and contracts, maintaining and updating customer records and sales databases.
Conduct research on potential clients and market trends to support the sales team's efforts in identifying new business opportunities.
Collaborate with the sales team to develop and implement sales strategies, providing administrative support to ensure the smooth operation of the sales department.
Prepare regular reports on sales activities, customer feedback, and customer reports, assisting in the analysis of sales data to identify areas for improvement.
Requirements:
Experience in administration and/or sales within the plant hire and/or construction industry.
Strong customer service orientation with a commitment to building long-term relationships.
Attention to detail and accuracy in data entry and documentation.
Proficient in Microsoft Office Suite and experience in using a CRM system.
Full UK driving license.
What We Offer:
We are committed to supporting flexible working arrangements for our office-based roles, offering a highly competitive salary and package that reflects your skills and experience. Enjoy 23 days plus bank holiday annual leave and personal leave to maintain a healthy work-life balance. Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career. Acknowledge and reward outstanding performance and dedication with various recognition programs.
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