Customer Service Coordinator

3 weeks ago


Salford, Salford, United Kingdom Marlowe Fire and Security Full time

Customer Care Administrator Role

Marlowe Fire & Security is seeking a skilled Customer Care Administrator to join our team in Salford. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer service and support.

Key Responsibilities

  • Manage customer inquiries, complaints, and service requests via various communication channels.
  • Collaborate with internal departments to resolve customer issues and improve service delivery.
  • Ensure adherence to company policies, industry regulations, and quality standards.

Requirements

We are looking for a self-motivated, proactive, and enthusiastic individual with excellent administration and computer skills. You should be customer-focused, able to resolve queries, and possess analytical skills. Experience with Microsoft Excel and strong organisational skills are also essential.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including a competitive salary, pension scheme, life assurance, and paid holidays. You will also have access to development and progression opportunities, a free on-site gym, and secure parking.

About Marlowe Fire & Security

We operate nationally, delivering fire and security solutions to various industries. Our solutions are tailored to meet the unique needs of our customers, addressing compliance requirements and supporting site security. We pride ourselves on being big enough to provide but small enough to care.

Our Business Includes:

  • Marlowe Fire & Security
  • Alarm Communications
  • Griffin Fire
  • Clymac
  • FAFS Fire & Security
  • MJ Fire
  • Marlowe Kitchen Fire Suppression
  • Morgan Fire Protection
  • Victory Fire
  • Marlowe Smoke Control
  • Hadrian Technology

Equal Opportunities

We strive to create a diverse and inclusive environment, celebrating what makes us unique. We are committed to supporting equal opportunities and welcome applications from all candidates.



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