Customer Service Coordinator
1 day ago
We are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.
Key Responsibilities- Work closely with our National Account Managers to meet customer expectations and provide excellent customer service.
- Monitor our National Account mailbox and respond to customer enquiries in a timely manner.
- Update client portals and helpdesks in line with specific account instructions.
- Ensure all calls are answered within our Service Level Agreement (SLA).
- Review and respond to customer queries, supporting your colleagues as needed to ensure all customer requests are raised within our agreed timeframe.
- Liaise with internal teams to ensure effective response to customers and work completed within SLA.
- Escalate any potential risks to the business to your Customer Account Manager and Customer Service Manager.
- Process sales orders as required and manage customer queries and complaints through to completion.
- Compare data from customer databases and Marlowe databases to ensure alignment.
- Investigate potential closed sites.
- A professional business approach and the ability to work independently.
- Experience of using and updating customer portals.
- Excellent administration and computer skills.
- Customer-focused with the ability to resolve customer queries.
- Analytical approach and experience of analysing data using Microsoft Excel, Microsoft Outlook, and Microsoft Teams.
- Strong organisational skills and high attention to detail.
- The ability to handle multiple priorities with a structured approach.
Marlowe Fire & Security is a specialist business within Marlowe Fire and Security Group, providing end-to-end fire and security solutions across all sectors to ensure safety, security, and compliance. We maintain the highest accreditations available to our industry, including NSI NACOSS Gold, NSI Fire Gold, BAFE, and NSI ARC Gold.
We are committed to creating a diverse and inclusive environment, celebrating what makes us unique and believing that adopting a culture of inclusion helps us to best serve our customers. We are an equal opportunities employer and welcome applications from all qualified candidates.
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