Customer Service Coordinator
3 weeks ago
We are seeking an experienced Customer Service Administrator to join our team at Marlowe Fire & Security. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and administrative support to our customers.
Key Responsibilities- Provide proactive and professional customer service to all customers, responding to queries and resolving issues in a timely and effective manner.
- Work closely with our National Account Managers to meet customer expectations and ensure seamless communication.
- Monitor and respond to customer emails and phone calls, ensuring all queries are addressed within agreed timeframes.
- Update client portals and helpdesks in line with specific account instructions.
- Process sales orders and manage customer queries and complaints through to completion.
- Compare data from customer and Marlowe databases to ensure alignment.
- Investigate potential closed sites and escalate any potential risks to the business.
- A professional business approach and excellent communication skills.
- The ability to work independently and as part of a team, with a proactive and analytical approach.
- Experience of using and updating customer portals, with excellent administration and computer skills.
- Customer-focused with the ability to resolve customer queries and provide exceptional customer service.
- Strong organisational skills and attention to detail, with the ability to handle multiple priorities.
- A competitive basic salary up to £23,500.
- Royal London Pension.
- Life Assurance x4 of Salary.
- 20 Days holiday, increasing each year up to 25 days.
- Mental Health & Well-being Scheme.
- Paid Refer a Friend Scheme.
- Employee Recognition Scheme.
- Long Service Award (increments of 5 years).
- Development & Progression opportunities.
Marlowe Fire & Security is a specialist business within Marlowe Fire and Security Group, providing end-to-end fire and security solutions across all sectors. We maintain the highest accreditations available to our industry and operate 24/7 across the UK.
We are committed to creating a diverse and inclusive environment, celebrating what makes us unique and supporting equal opportunities. If you require any reasonable adjustments to enable you to participate in the recruitment process, please inform us.
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