Customer Service Coordinator
3 weeks ago
Job Summary
The Customer Service Coordinator will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements. The successful candidate will coordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are achieved.
Key Responsibilities
- Effectively communicate and build strong relationships with customers, installation engineers, and managers.
- Prepare programs and schedules.
- Negotiate with suppliers and coordinate the delivery of materials and equipment.
- Coordinate manpower planning for a team of engineers.
- Produce fast and accurate information for engineers and customers.
- Monitor installation progress to ensure timely completion and minimize downtime.
- Ensure all installation information is available, complete, and up-to-date.
- Assist with scheduling sub-contractors.
Requirements
- Customer service experience.
- Strong organizational skills.
- PC literate, including knowledge of Microsoft Office.
Preferred Qualifications
- Experience in scheduling and coordination of field-based engineers or a similar field.
- Knowledge of the security systems industry or construction/facilities industries.
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