Customer Service Coordinator

3 weeks ago


Manchester, United Kingdom Johnson Controls Full time

Job Summary

The Customer Service Coordinator will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements. The successful candidate will coordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are achieved.

Key Responsibilities

  • Effectively communicate and build strong relationships with customers, installation engineers, and managers.
  • Prepare programs and schedules.
  • Negotiate with suppliers and coordinate the delivery of materials and equipment.
  • Coordinate manpower planning for a team of engineers.
  • Produce fast and accurate information for engineers and customers.
  • Monitor installation progress to ensure timely completion and minimize downtime.
  • Ensure all installation information is available, complete, and up-to-date.
  • Assist with scheduling sub-contractors.

Requirements

  • Customer service experience.
  • Strong organizational skills.
  • PC literate, including knowledge of Microsoft Office.

Preferred Qualifications

  • Experience in scheduling and coordination of field-based engineers or a similar field.
  • Knowledge of the security systems industry or construction/facilities industries.


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