Customer Service Coordinator

4 weeks ago


Manchester, United Kingdom Johnson Controls Full time

Job Summary

The Customer Service Coordinator will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements.

Key Responsibilities

  • Coordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are achieved.
  • Prepare programs and schedules to support installation teams.
  • Negotiate with suppliers and coordinate the delivery of materials and equipment.
  • Monitor installation progress to ensure timely completion and minimize downtime.
  • Ensure all installation information is accurate, complete, and up-to-date.

Requirements

  • Customer service experience.
  • Strong organizational skills.
  • Proficiency in Microsoft Office.

Preferred Qualifications

  • Experience in scheduling and coordinating field-based engineers or similar roles.
  • Knowledge of the security systems industry or construction/facilities industries.


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