Customer Service Coordinator

2 weeks ago


Manchester, United Kingdom VUE group Full time
About the Role

We are seeking a highly organised and motivated Customer Service Coordinator to join our team at VUE Group.

This is a customer-facing position that involves scheduling engineers to install new kits and fix service faults, ensuring our operations department runs efficiently.

Responsibilities
  • Plan and prioritise new installations and service calls, responding to customer requirements swiftly.
  • Communicate effectively with internal and external stakeholders, maintaining a professional and positive tone.
  • Continuously seek ways to improve customer satisfaction and propose solutions to enhance service delivery.
  • Work collaboratively with the sales, technical, production, and finance teams to deliver exceptional customer service.
  • Manage and update relevant diaries and documentation, ensuring accuracy and timeliness.
  • Perform tasks with a high level of accuracy and proficiency, prioritising customer service needs.
  • Evaluate and adhere to policies and procedures related to health and safety, quality management, and customer satisfaction.
What We Offer
  • A dynamic and fast-growing organisation that values innovation and excellence.
  • A friendly and inclusive culture that encourages teamwork and continuous improvement.
  • A competitive salary of £24-25,000 per annum, reflecting your skills and experience.


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