Customer Service Coordinator Lead

1 week ago


Manchester, United Kingdom Johnson Controls Full time
Job Summary

We are seeking a skilled Customer Service Coordinator to oversee scheduling, dispatching, and diary management for our team of engineers. This role involves coordinating planned maintenance and reactive works, completing necessary documents, and working on multiple customer portals.

Key Responsibilities

  • Schedule routine service visits and manage engineer diaries to ensure efficient workload allocation
  • Dispatch callouts and re-schedule works as needed to cover engineer absences or emergency situations
  • Provide first-class customer service via phone and email for planning and admin queries
  • Work with the Service managers to utilize engineers productively and meet individual and team KPIs
  • Collaborate with other departments, including Sales, Billing, Facilities Management, and Subcontractors, to deliver high-quality customer service

Requirements

  • Strong customer service skills and experience
  • Excellent written and verbal communication skills
  • Ability to multitask in a high-pressure environment
  • Proficiency in using PC applications and handling multiple software systems
  • A strong sense of urgency, attention to detail, and excellent decision-making skills

Salary Information

The estimated salary for this position is £45,000 - £60,000 per annum, reflecting the company's commitment to competitive compensation and benefits.

Benefits

  • Comprehensive benefits package, including paid holidays and sick pay
  • Extensive training opportunities for career development
  • Collaborative team environment and zero-harm safety policy


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