Cruise Booking Specialist

3 months ago


Manchester, United Kingdom HHH Affiliates Full time

As a Remote Cruise Booking Specialist youwill be responsible for assisting clients with their cruise travelplans ensuring a seamless and enjoyable booking experience. Youwill use your knowledge of cruise lines itineraries and travelregulations to provide expert advice and recommendations. This rolerequires strong communication skills attention to detail and apassion for travel.

KeyResponsibilities:

  • Assist clients with selecting and bookingcruise packages including accommodations excursions and travelinsurance.
  • Provide detailed information oncruise itineraries ship amenities and cabinoptions.
  • Handle inquiries via phone email andchat ensuring prompt and courteousresponses.
  • Customize travel packages to meetclients specific needs and preferences.
  • Processpayments and manage booking records using our reservationsystem.
  • Stay uptodate with the latest cruiseindustry trends promotions and travelregulations.
  • Resolve any issues or concernsthat arise before during or after thecruise.
  • Build and maintain strong relationshipswith clients to encourage repeat business andreferrals.

Qualifications:

  • Previous experience in travel booking or arelated customer service role.
  • Knowledge ofmajor cruise lines and destinations is highlydesirable.
  • Excellent verbal and writtencommunication skills.
  • Strong organizational andtimemanagement abilities.
  • Proficiency in usingreservation systems and CRM software.
  • Abilityto work independently and manage multiple taskssimultaneously.
  • High level of attention todetail and accuracy.
  • Passion for travel andproviding outstanding customer service.

Benefits:

  • Flexible workschedule
  • Fullyremote
  • Comprehensive training and ongoingprofessional development.
  • Travel discounts andindustry perks.
  • Supportive and collaborativeteam environment.

RemoteWork :

No



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