Cruise Aftersales Executive

6 months ago

Manchester, United Kingdom Travelworld internaitonal (Manchester) Full time

**Company Overview**

Cruise Club UK brings you the best cruise deals on the web. With 40 years in the business and fully ATOL, ABTA and IATA bonded all our bookings have extra travel disruption insurance so you are 100% covered. Our cruise experts can find you the perfect cruise holiday and fully tailor make any needs for pre and post hotel stays, transfers and flights. Our specially negotiated rates from the leading cruise lines and our sheer volume of customers allows us to pass on some huge savings.

**Purpose of Role / Overview**

The purpose of a Cruise Aftersales Executive is to ensure customer satisfaction and retention by providing exceptional post-sale support and pre cruise service to all Cruise Club UK clients. This role involves managing customer inquiries, addressing concerns, and coordinating solutions to ensure a seamless experience for passengers after they have booked their cruise.

**Accountabilities**
- To be responsible for always providing exemplary customer service to other departments and external customers.
- Assisting clients with any queries on their cruise reservations and completing any amendments on bookings.
- Booking additional services when required including excursions, dining, and drink packages and cabin upgrades.
- Offering an exceptional level of customer service and completing work to a high standard.
- Manage all aspects of confirmed bookings by reserving/amending flight, hotel, and transport arrangements and upselling where possible.
- Proactively switch sell and reduce cancellation of bookings.
- Ensure that all forthcoming deadlines are met considering seasonality of workload and the on-going demands of customer requirement.
- Collating and sending the daily post.
- Confirmation/cancellation invoice check and send.
- Liaise with worldwide suppliers, accurately verifying and logging arrangements.
- Assist the admin team with all ticket dispatch and itinerary production.
- Ensuring an SLA of checking all bookings within 24hrs of the booking is delivered to actively reduce company losses; maintain supplier relationships and improve efficiency and service levels within Cruise Club UK

**Main Deliverables**
- Issue Resolution: Resolving any issues or concerns raised by customers regarding their cruise experience, such as cabin preferences, dining arrangements, special requests, or billing discrepancies, with a focus on achieving customer satisfaction.
- Relationship Management: Building and maintaining positive relationships with clients and co-workers to enhance their overall experience and foster loyalty to Cruise Club UK.
- Coordination: Collaborating with various departments within the cruise line, including reservations, operations, and onboard services, to coordinate solutions and ensure customer needs are met.
- Upselling and Cross-selling: Identifying opportunities to upsell additional services or amenities throughout the customer journey to enhance the customer experience and increase revenue for Cruise Club UK.
- Feedback Collection: Gathering feedback from customers regarding their cruise experience, including suggestions for improvement, and communicating this feedback to relevant departments for continuous enhancement of services.
- Documentation and Reporting: Maintaining accurate records of customer interactions, resolutions; feedback, and providing regular reports to management on customer satisfaction metrics and trends.

**Essential**
- Must have cruise knowledge having worked for a cruise specialist company or travel agency with a good level of cruise and travel knowledge.
- Excellent attention to detail.
- Experience booking and emending cruise itineraries, hotels, and flights for clients, using a variety of booking sites.
- Excellent customer service skills with the ability to build a rapport with clients.
- Ability to work unsupervised independently and collectively as a team member.
- Excellent attention to detail and confident working to deadlines.
- Excellent written and verbal communication skills.
- Effectively provide feedback, delegate and confident in holding difficult conversations.
- Exceptional communication skills both verbal and written
- Ability to problem solve by negotiating to achieve amicable solutions and having a professional approach to matters under stressful, pressurised, and demanding environments

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Customer service: 2 years (preferred)

Ability to Commute:

- Manchester (preferred)

Work Location: In person

  • Cruise Aftersales consultant

    2 months ago

    Manchester, United Kingdom CV-Library Full time

    Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service...

  • Cruise Aftersales consultant

    2 months ago

    Manchester, United Kingdom Travel Trade Recruitment Limited Full time

    Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service...

  • Cruise Customer Service Consultant

    2 months ago

    Manchester, United Kingdom CV-Library Full time

    Hugely successful Online Travel Agency specialising in Cruise is expanding due continued success and demand. If you have previous travel industry experience and prefer Aftersales and Customer Service, this is the perfect homebased opportunity for you! This is a varied role, incorporating cancellations, amendments, upselling and resolving any customer...

  • Aftersales Retention Advisor

    5 months ago

    Manchester, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JW39R5- Job Type- Full time- Location- Manchester, Greater Manchester, England- Salary- £21840-£26000 per annum**Job description**: **Aftersales Retention Advisor - Manchester** - Aftersales Retention Advisor - Main Purpose of the Job- To answer customer telephone enquiries for service in an efficient, courteous and friendly manner. -...

  • Digital Media Manager

    1 week ago

    Manchester, United Kingdom Scenic - Luxury Cruises & Tours Full time

    Scenic - Luxury Cruises & Tours: Paid Media ExecutiveEstimated Salary: $65,000 - $80,000 per yearAbout the RoleThis exciting opportunity allows you to join a dynamic team dedicated to providing exceptional luxury cruises. As a Paid Media Executive, you will play a crucial role in driving forward our paid activity strategy and performance.Key...

  • Senior Tour Operating Executive

    5 months ago

    Greater Manchester, United Kingdom Succeed Recruitment Solutions Full time

    Salary and benefits Up to £30,000 plus excellent benefits Contract length Permanent, Full time Locations Greater Manchester, Manchester, Lancashire, Preston, Merseyside, Liverpool This role will involve identifying new opportunities across cruise, tours, hotels, and flights building, and managing unique packages to maximise product differentiation and...

  • E-commerce Executive

    6 months ago

    Manchester, United Kingdom Scenic Cruises UK Full time

    This is an exciting opportunity to join a growing luxury cruise company based in Manchester. We are dedicated to providing unforgettable experiences for our guests. With a passion for exploring unique destinations, we specialise in curating exceptional luxury cruises, offering unique adventures, and ensuring the highest level of customer satisfaction. Our...

  • Aftersales and Customer Experience Director

    1 week ago

    Manchester, United Kingdom CDW LLC. Full time

    At CDW LLC, we are committed to providing exceptional customer service and after-sales support.We are seeking a highly motivated and experienced Aftersales/Customer Service Team Leader to join our team.The ideal candidate will have a proven track record of leading high-performing teams and delivering excellent customer experiences.This is an exciting...

  • Inside Sales

    4 days ago

    Manchester, United Kingdom Johnson Controls Full time

    Join the Johnson Controls Team and Shape the Future!As a global leader in smart, healthy, and sustainable solutions, our teams play a crucial role in supporting various sectors worldwide, including Cruise, Offshore, Navy, and Marine.It's likely that HVAC, Refrigeration, or Life Safety Systems in these sectors have been provided, installed, or serviced by...

  • Paid Media Executive

    3 weeks ago

    Manchester, United Kingdom Scenic - Luxury Cruises & Tours Full time

    This is an exciting opportunity to join a growing luxury cruise company based in Manchester. We are dedicated to providing unforgettable experiences for our guests. With a passion for exploring unique destinations, we specialise in curating exceptional luxury cruises, offering unique adventures, and ensuring the highest level of customer satisfaction. Our...

  • Paid Media Executive

    2 weeks ago

    Manchester, United Kingdom Scenic - Luxury Cruises & Tours Full time

    Job Description This is an exciting opportunity to join a growing luxury cruise company based in Manchester. We are dedicated to providing unforgettable experiences for our guests. With a passion for exploring unique destinations, we specialise in curating exceptional luxury cruises, offering unique adventures, and ensuring the highest level of customer...

  • Paid Media Executive

    3 weeks ago

    Manchester, United Kingdom Scenic - Luxury Cruises & Tours Full time

    This is an exciting opportunity to join a growing luxury cruise company based in Manchester. We are dedicated to providing unforgettable experiences for our guests. With a passion for exploring unique destinations, we specialise in curating exceptional luxury cruises, offering unique adventures, and ensuring the highest level of customer satisfaction. Our...

  • Paid Media Executive

    3 weeks ago

    Manchester, United Kingdom CV-Library Full time

    My client is a growing luxury cruise company dedicated to offering their guests unparalleled experiences on the high seas. They are looking for an enthusiastic and passionate Paid Media Executive to join their dynamic team. Whether you're at the start of your career looking develop your skill set or wanting to bring your experience into our business to...

  • Product Executive

    2 months ago

    Manchester, United Kingdom CV-Library Full time

    A brilliant opportunity has risen for a Product Executive to work within the luxury travel market for a great, well-established company in Cheshire. If you have a background in tour operations, with outstanding destination knowledge and a passion for all luxurious products then this is the new role for you. This really is a rare opportunity to join the...

  • Paid Media Executive

    2 weeks ago

    Manchester, UK, Greater Manchester, United Kingdom Scenic - Luxury Cruises & Tours Full time

    This is an exciting opportunity to join a growing luxury cruise company based in Manchester. We are dedicated to providing unforgettable experiences for our guests. With a passion for exploring unique destinations, we specialise in curating exceptional luxury cruises, offering unique adventures, and ensuring the highest level of customer satisfaction. Our...

  • Paid Media Executive

    1 week ago

    Manchester, United Kingdom Travel Trade Recruitment Limited Full time

    My client is a growing luxury cruise company dedicated to offering their guests unparalleled experiences on the high seas. They are looking for an enthusiastic and passionate Paid Media Executive to join their dynamic team. Whether you're at the start of your career looking develop your skill set or wanting to bring your experience into our business to push...

  • Global Account Development Executive

    4 days ago

    Manchester, United Kingdom Johnson Controls Full time

    Key ResponsibilitiesSell JCI aftersales services, focusing on HVAC, Refrigeration, Fire, and Remote Monitoring services to a diverse range of customers within our Global Marine and Navy business.Turn leads into qualified opportunities for our field teams to develop and close.

  • Paid Media Executive

    2 weeks ago

    Manchester, United Kingdom Travel Trade Recruitment Limited Full time

    My client is a growing luxury cruise company dedicated to offering their guests unparalleled experiences on the high seas. They are looking for an enthusiastic and passionate Paid Media Executive to join their dynamic team. Whether you're at the start of your career looking develop your skill set or wanting to bring your experience into our business to push...

  • Marketing Executive

    6 months ago

    Manchester, United Kingdom Travel Counsellors Full time

    About Us Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We’ve been changing lives for...

  • Customer Services Coordinator

    5 months ago

    Manchester, United Kingdom Gibbs Hybrid Full time

    My client is one of the biggest Brand organisations in the world, they’re currently looking for a Customer Services Coordinator to work in Manchester 3 days onsite a 2 days remote. This role is responsible for all aspects of input to invoice, sales and aftersales support and ensuring OTIF target is achieved across multiple inputs including telesales,...