Cruise Aftersales consultant
2 months ago
This is a Monday to Saturday role 9.30am to 6pm. Fully remote working for the right candidate with cruise experience.
Roles and Responsibilities:
* Responding to customers pre and post book queries via email and live chat facilities.
* Contacting customers pre-departure to identify any pre-departure queries and ensure customer is ready for departure.
* Completing post booking calls to review the holiday experience and provide feedback to the Customer Service manager on any improvements needed.
* Completing post booking administration; Invoicing, Balance payment collections.
* Working independently and as a team to deliver exceptional service to our customers.
* Any other management request to support the customer experience.
Required Skills:
* A good communicator with excellent verbal and written skills.
* Take a genuine and caring interest in the customer to support in service delivery.
* Proficient computer skills with the ability to use Microsoft Office Suite.
* Take ownership of your own development to build on product knowledge and keep up to date with the latest service trends and standards.
* Previous product experience in the travel sector is preferred.
Interested?
Please call hollie on (phone number removed) or forward a copy of your CV to (url removed)
UK based candidates need only apply
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