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Fleet Booking Coordinator

1 month ago

Manchester, United Kingdom Halfords Full time
Fleet Booking Coordinator

Join Halfords, a leading retailer of automotive products and services, as a Fleet Booking Coordinator. As a key member of our team, you will be responsible for booking mechanical and tyre-related work for our fleet VIP customers into Autocentres and dispatching Mobile Technicians.

The role involves providing excellent customer service, answering inbound phone traffic, responding to emails, accurate data entry, resolving customer queries, and updating progress of bookings on multiple customer platforms. You will also liaise with operational colleagues and the account management team to ensure seamless communication and efficient service delivery.

In this role, you will have the opportunity to develop your skills in a fast-paced environment and contribute to the growth of our fleet business. We offer a competitive salary, estimated to be around £20,000 per annum, depending on location.

To succeed in this role, you will need previous customer service experience, an entry-level understanding of Microsoft Office, good verbal and written communication skills, flexibility, and a positive outlook. Industry knowledge would be an advantage.