Call Centre Advisor

2 days ago

Manchester, United Kingdom EFM Fleet Services Ltd Full time

EFM Fleet Services Ltd is a well-established company that offers its customers comprehensive protection when one of their vehicle’s breaks down at the side of the road, our roadside technicians and engineers are rapidly deployed to get our customers back on the move, which begins in our operations centre. Joining the team at EFM offers job satisfaction every day, we want to hear from you if you have the passion and enthusiasm to keep our customers on the journey, where every that might be.

EFM are recruiting for full time permanent Breakdown Controllers to join our Team in Sharston, Manchester.

If you love a career that is different every day, fast paced, supporting getting our customers back on the road. As a Breakdown Controller, your role is integral, responding to calls from our customers who could have broken down at the roadside, they may have a none urgent defect to report or have a general enquiry. It’s down to our Operations teams to quickly and effectively deal with the call and deploy the resources to meet our customer needs.

We will reward your hard work with not only competitive rates of pay, great benefits package, made up of various, flexible work patterns, holiday allowance and free on-site parking. Overtime is regularly available if you want to earn some extra money.

Your tasks and responsibilities in this role will include;.
- Answering the phone within the given SLA by the customer to either log a new breakdown or deal with a store/repairers query.
- Record, process and accurately deal with jobs that are called through from the customer using our chosen web based platform.
- Understand and identify services which are classed as warranty, damage, and or recharge. (full training will be provided).
- Allocate and deploy resources/suppliers to pre-booked and live tasks in-line with targeted timescales.
- Speaking to workshops (internal and external) to book work with them.
- Provide outstanding customer service at all times.

We are looking at filling this position ASAP.

The competitive salary on offer depends on experience & overtime is often available. We have various positions available working both shift patterns either 6am - 5pm 4 on 4 off (fixed shifts) or 1pm - 12am based on a 4 on 4 off shift pattern (fixed shifts).

So, what are you waiting for?

Come and join a great team that is full of brilliant people who are passionate about delivering excellent service to our customer.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

Ability to commute/relocate:

- Manchester, M22 4TS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call Centre / Fleet Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Reference ID: EFL1

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