Cosmetic Surgery Bookings Coordinator

3 weeks ago

Manchester, United Kingdom Pall Mall Medical Full time

**Cosmetic Surgery Bookings Coordinator**

Considering a career move? Join our Cosmetics team in the exciting world of Cosmetic Surgery & Weight Loss

We are looking for a dynamic, tenacious and customer-service orientated person to join our bookings team.

Pall Mall Cosmetics is the brand name for the Cosmetic Surgery department of Pall Mall Medical. We provide a wide range of procedures & treatments including breast augmentation, breast reduction, abdominoplasty (tummy tuck), rhinoplasty, anti-wrinkle treatment, dermal fillers and much more.

The past 24 months have been really exciting, as we have launched a new brand, new website and brought on many new surgeons & procedures, seeing a 300% increase in activity over the period The next 12 months promise to be even more exciting, with more new surgeons & procedures and a massive increase on our marketing efforts.

As we plan to continue the growth our cosmetic surgery activity, we are looking for someone new to join the team

**About the role**

As a bookings coordinator, you will be an essential member of the team, working within a fast paced environment dealing with initial enquiries, making outbound calls, and managing inbound calls.

You will be a confident, enthusiastic, and determined individual who is looking for a diverse and exciting role helping patients make life changing decisions

**Applicants should have the following**:

- Previous bookings / telephone experience is desired, but not essential.
- Excellent Communication Skills.
- Customer focused.
- Excellent closing skills.
- sales through service ethos is essential

**Duties of this role include**:

- Making outbound calls
- Passing enquiries along to the team for bookings
- Follow up with enquiries & lead multiple times in order to maximise the number of appointments and ultimately procedures booked
- Build rapport with patients
- Develop a comprehensive understanding of the services offered and the skillset of each individual surgeon.
- Various other tasks as required to be necessary for the needs of the business.

**Where you will work and who with**

Our offices are actually incredible. So is our team. We work hard, but we know how to relax and have a good time.

Our office has everything you need - unlimited coffee (and not just the standard Nescafé - we’ve got cappuccino, latte, hot chocolate, red berry teas and more), after work Yoga sessions, free weekly pizza and beer. And, there’s dogs in the office Literally, dogs.

There’s 10 people in the Bookings Team you’ll be part of. But there’s another 80+ people across the company - receptionists, booking coordinators, health care assistants, nurses and specialists across finance, marketing, HR, facilities and more. Plus a further 50+ doctors, surgeons and anaesthetists. It’s never a dull moment

**Our Values**

At Pall Mall we believe that people are our most important asset. We strive to recruit the best people who share our company values - PACCT which are;
**POSITIVITY** - you radiate positivity with a can-do attitude; you are a problem solver and are helpful and encouraging to colleagues

**AMBITIOUS** - you are highly motivated, driven and hard-working; a go-getter who demonstrates pride in your own work and the success of PMM

**CARING** - you will consistently consider the employee experience by being a good listener, being attentive, thoughtful and helpful

**COMMITTED** - you are loyal and dedicated and will always go the extra mile for colleagues and ultimately patients

**TOGETHERNESS** - you are consistently helpful and supportive to others and will proactively respond to the needs of colleagues.

**Job Details**:
Ø Base location: Manchester City Centre (modern and inspiring offices with daily perks such as yoga classes, pizza day, morning coffees and pastries)

Ø Hours: Full time - shift work between (7.5 hour days between 8am and 9pm Monday to Friday, and 9am - 3pm 1 to 2 Saturdays per month)
- Late shifts can be worked from home, all equipment will be provided

Ø Salary: £22-24k based on experience, plus commission structure

Ø Perks:

- Autonomy in a role, yet with full support from management
- Exclusive discounted access to private healthcare, cosmetic surgery and other services *
- Life Assurance
- Income Protection
- Day off for your birthday *
- MediCash healthcare
- Perkbox
- Free flu jabs and eye tests
- Constant learning & development opportunities
- Company Christmas Party with free drinks, food and transport
- qualifying period applies_

Good luck - we can’t wait to meet you

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Life insurance
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: One location

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