Booking Coordinator

4 months ago

Manchester, United Kingdom D A Languages Full time

**Booking Coordinator**

**About The Role (Why are we hiring this role, brief **statement** of what the role is, who they report to etc)**

Due to our ongoing growth, were looking for Booking Coordinators to join our team to help fulfil client bookings and send the right interpreter to client jobs.

As a Booking Coordinator, based in the Operations Department, you will provide support to all areas within the business, as well as communicating with our interpreters and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business.

We are looking for highly organised, self motivated, quick thinking individuals to join our successful and ever expanding team. The ideal applicant must be a dynamic individual who has the ability to work under pressure, multitask and is a great communicator and takes pride completing tasks to a high standard.

**Main Duties & Responsibilities**
- To manage a large amount of inbound & outbound calls in a professional manner, booking interpreters onto relevant jobs, resolving queries and liaising with other departments
- Calling clients showing great telephone etiquette and customer care
- Ensuring an interpreter is present for every booking
- Build rapport with clients and interpreters
- Prioritising tasks within the team, showing organisation, quick thinking and flexibility
- Troubleshooting to ensure we provide the best possible service in unexpected scenarios

**About You (Enter experience, skills, qualifications required)**
- Previous experience of working in fast paced, pressurised environment (essential)
- Experience of working in a customer focused environment (essential)
- Effective listening, communication, and strong negotiating skills (essential)
- Excellent problem-solving skills
- Able to multitask and think critically
- Excellent attention to detail
- Can use initiative in a pro-active manner
- The ability to work independently and as part of a team
- Can take instructions and carry out tasks efficiently and to a high standard
- Good time keeping
- Social and outgoing and easily able to build relationships
- Proficient with all facets of MS Office
- Have an eagerness to learn and develop skills

**Whats In It For You?**
- Hybrid working post-training (4 days a week in office, 1 day at home)
- 22 days annual leave plus bank holidays, this increases with your service
- Enhanced Maternity and Paternity Pay
- Employee referral scheme and bonuses
- Free breakfast, fresh fruit and tea & coffee provided daily
- Part of Manchester Liftshare Community platform
- Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations.
- Internal employee recognition schemes such as employee of the month and end of year awards
- Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts
- Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions.

**About DA Languages**:

- Our aim is simple: to reduce language barriers.
- Founded over 20 years ago, DA Languages provides language services to both the public and private sector. With a dedicated team and an ever-expanding customer base, we are considered one of the most trusted and reliable language service providers in the UK.
- Our fast-paced business environment is diverse and welcoming, where determination and hard-work is valued. There is a strong sense of community, confidence and professionalism.
- Friendly, professional office with excellent career progression opportunities in a fast-growing business
- DA Languages are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging

**Applicants must be UK residents and **by the start of employment, have permission to work in the UK. In addition, you are required to undertake a basic DBS check for this role.**

**DA Languages is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.

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