Elective Care
3 weeks ago
Elective Care - Booking Clerk
Urmston, Manchester M41 5SL, UK
27 December 2024
About the Role:
Partnering with the NHS, we are seeking a Patient Coordinator to join our team. Your primary responsibility will be managing referrals, appointments, and theatre lists, ensuring accuracy, efficiency, and a patient-centred approach. This role supports the seamless operation of outpatient services while maintaining compliance with national and local healthcare guidelines. We offer both full-time and part-time roles, with shift patterns ranging from 20 to 37.5 hours per week.
This is a fixed term post.
Your Day to Day:
- Book, cancel, and rearrange outpatient appointments and daycase admissions.
- Answer inbound and make outbound calls to assist patients, maintaining high levels of customer service.
- Use hospital systems to manage the patient journey, ensuring data is recorded accurately.
- Proactively monitor waiting lists to ensure patients are seen within the appropriate timeframes.
- Liaise with clinicians, other administrative staff, and patients to ensure smooth coordination of services.
- Participate in team meetings and contribute to service improvement initiatives.
- Maintain confidentiality and adhere to all organisational policies and procedures.
- Qualifications:
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