Workshop Operations Manager

2 days ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

We are seeking a highly skilled and experienced Workshop Controller to lead our busy service operation at Marshall Motor Group's Nissan dealership in Dartford.

This role will see you oversee day-to-day operations, supervising and motivating a team of technicians to ensure exceptional customer service and high-quality workmanship.

Reporting to our Aftersales Manager, this role is offered on a full-time, permanent basis.

We can offer a fantastic range of benefits in a dynamic environment that offers career development, autonomy, support, and a platform to succeed. These include:

  • Competitive salary and bonus scheme
  • 25 days annual leave (not including Bank Holidays) increasing with length of service
  • Colleague referral fee up to £2,000
  • Discounted Car Purchase Scheme & Colleague Car Benefit Offers
  • Discounted Service / Parts / Bodyshop services
  • Training and Continual Self-Development
  • Free Eye Care Vouchers
  • Cycle To Work Scheme
  • Pension Scheme
  • Employee wellbeing services
  • Free life assurance equivalent to twice your salary
  • Loyalty, Above & Beyond and Long Service Awards
  • Discounted Shopping Portal

Key Responsibilities:

  • Lead, manage and motivate a team of qualified and apprentice technicians
  • Allocate work orders to technicians, and manage technician clocking on/off, and rostering
  • Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
  • Drive service profitability by ensuring maximum time save and upsell
  • Manage and update workshop technical solutions including eVHC and service booking database
  • Provide outstanding customer service to service customers both face to face and by phone
  • Assist and work closely with the Service Advisor team as required

Requirements:

  • Experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible)
  • Intermediate IT skills, ideally with experience in administrating eVHC software
  • Strong leadership skills with the ability to lead and motivate a team
  • A professional and calm approach with strong customer service skills
  • Strong problem-solving skills, with the ability to foresee potential barriers

About Marshall Motor Group:

We operate 141 franchise dealerships representing 23 manufacturer car, van, truck, and bike brands across 34 counties in England.

Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe's largest market-leading integrated digital car marketplace.



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