Customer Liaison Service Desk Representative

2 weeks ago


Cambridge, United Kingdom Belcan Technical Recruiting (UK) Ltd Full time
About the Role:

As a Customer Service Liaison at Belcan, you will be part of our on-site team for a prestigious scientific and pharmaceutical company. You will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site services. Your key responsibilities will include handling incoming customer service requests, enquires and customer complaints, and assigning them to the relevant areas of responsibility. You will also follow up on requests until they are completed, ensuring the customer is updated on any issues or delays.

Key Responsibilities:

• Manage customer communications, managing their needs and requirements.
• Track information, produce daily reports, connect with Technical SME's, connect with customers, act as a point of escalation, post job completion surveys, chase customer approvals and monitor resolution of incidents, escalating or reassign where necessary.

Key Skills:

• Customer service skills and experience.
• Polite telephone manner and a positive attitude towards customer focus and care.
• Problem solving and complaint handling.
• Working Knowledge of SAP.
• IT literate.

Benefits:

You will be part of an experienced team who will provide guidance and on-site support 5 days a week. As a Belcan Employee, you will be entitled to all Belcan's Benefits, including pension, life assurance, food and drink discounts, and our salary sacrifice scheme's.

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