Customer Services and Help Desk Representative

1 week ago


Cambridge, United Kingdom Coracle Full time

The Customer Services and Help Desk representatives form the front line of support within the Central Support Team to support both end user customers and internal customers (site support).

Their function is one of enablement, facilitation and providing technical and product expertise.

**Direct Responsibilities & Accountabilities**

**Customer Services.** Support of contract delivery e.g. (not an exhaustive list)
- Setting up of laptops
- Creation of delivery notes

Fulfilling orders
- Smoke testing (QA, BVT)

**Help Desk**
- Ensuring that customer (including Site Support) queries are responded to in full and to a high quality.
- Ensuring that all customer related stats and reports are updated / managed effectively
- Ensuring that Service Level Agreements are maintained and reported on
- Active and relevant participation in Tech Stand ups with Product Development
- Attainment of, and continuous maintenance of, a deep knowledge of the Coracle products and services

**Admin**. Keeping on top of professional admin e.g. (not an exhaustive list)
- Policy reading
- Project tracking

**Skill keywords**

Oral, written communication / Active listening / Conflict Resolution / Critical thinking / Attention to detail / Motivated / Commitment / Positivity / Empathy / Openness

**Salary**: £22,500.00-£25,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cambridge: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Customer Services



  • Cambridge, United Kingdom Harold Homes Customer Care Full time

    **About us** We are professional, agile, and our goal is to Provide excellent customer service. Our work environment includes: - Modern office setting - Work-from-home days **Responsibilities**: - Provide customer service support in a timely and professional manner. - Assist customers with product selection and troubleshooting. - Resolve customer...


  • Cambridge, United Kingdom MCG Construction Full time

    MCG Construction are currently recruiting for a Help Desk Administrator to be based as a hospital in. You will be responsible for: - Supporting Estates Management in the provision of maintenance Services with day to day activities the hospital - Ensure that defined administrative functions of the department are carried out in a timely efficient manner. -...


  • Cambridge, United Kingdom University of Cambridge Full time

    UIS and the Service Desk University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers,...


  • Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

    UIS and the Service DeskUniversity Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts...


  • Cambridge, United Kingdom Centre for Health and Disability Assessments Full time

    **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and...


  • Cambridge, United Kingdom Marshall Group Full time

    Service Desk Administrator - Competitive salary, 27 days holiday increasing with service up to 30 days (option to buy /sell), pension contributions up to 9%, healthcare cash plan for you and your family and an extensive flexible benefit program - Opportunity for hybrid working once probation is completed - We are able to offer flexibility around hours and...


  • Cambridge, United Kingdom Marshall Group Full time

    Service Desk Administrator - Competitive salary, 27 days holiday increasing with service up to 30 days (option to buy /sell), pension contributions up to 9%, healthcare cash plan for you and your family and an extensive flexible benefit program - Opportunity for hybrid working once probation is completed - We are able to offer flexibility around hours and...


  • Cambridge, United Kingdom Marshall Group Full time

    IT Service Desk Administrator - Competitive salary and remuneration package including, 27 days holiday, pension contributions matched up to 9% - Office location is Cambridge with parking - This role will initially based on site, over time some hybrid working may be possible. - We can offer flexibility around working patterns - Marshall, an independent,...


  • Cambridge, Cambridgeshire, United Kingdom PerkinElmer Full time

    We are hiring a LIS Customer Coordinator to join our OneSource Team at the Addenbrookes Customer site. Job Purpose: Provide a best-in-class customer support service for the scientific community and functional group(s) with designated client sites and provide general support for the on-site service engineers and technicians. Coordinate and communicate with...


  • Cambridge, United Kingdom JCW Energy Services Ltd Full time

    Job Title: Helpdesk Administrator Location: Melbourn, Royston SG8 6DN **Salary**: £24’000.00 Per Annum Hours of work: Monday to Friday 8:30am - 5:00pm, plus on call out of hour rota **Summary of Position** To provide administrative helpdesk support to JCW Managed Services lead and supported contracts within the M&E Facilities Management...


  • Cambridge, United Kingdom Centre for Health and Disability Assessments Full time

    **Introduction** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to...


  • Cambridge, United Kingdom Revolution Health & Fitness Ltd Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely manner. This is an excellent opportunity for someone who enjoys helping others and thrives in a...


  • Cambridge, United Kingdom Telefonica Tech Full time

    Job DescriptionThe Service Desk Manager is responsible for a team of 1st Line support desk agents, ensuring first point of contact for customers meets the standards expected and aligns with the services sold. The Service Desk Manager shall ensure that all desk agents are trained to the required levels and regularly report on performance, ensuring an...


  • Cambridge, United Kingdom Hertz Full time

    We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the...


  • Cambridge, Cambridgeshire, United Kingdom Centre for Health and Disability Assessments Full time

    IntroductionBe part of something greatMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.From assessments and health services to employability programmes...

  • Service Desk Analyst

    4 weeks ago


    Cambridge, United Kingdom Develop Full time

    Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing * You will act as the central point of contact for all IT-related incidents and service requests. You'll be...

  • Service Desk Analyst

    4 weeks ago


    Cambridge, United Kingdom Develop Full time

    Service Desk Technician - Onsite Cambridge up to £30K+ BenefitsWe are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life.What you will be doing* You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one...

  • Service Desk Analyst

    3 weeks ago


    Cambridge, United Kingdom Develop Full time

    Service Desk Technician - Onsite Cambridge up to £30K+ BenefitsWe are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life.What you will be doing* You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one...


  • Cambridge, United Kingdom The One Group Full time

    New - Location: Cambridge - Salary: £40000.00 - £45000.00 per annum per year - Job Type:Permanent Posted about 3 hours ago - **Sector**: Information Technology Recruitment - **Contact**: Ben Reavill - **Expiry Date**: 27 December 2023 - **Job Ref**: BBBH50412BR_1701100717 - Are you ready to lead and inspire a team of Service Desk Analysts while supporting...


  • Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Job titleCustomer Service Representative Job referenceREQ08512 Date posted10/06/2024 Application closing dateBlank LocationJaguar Land Rover Lincoln SalaryBlank Contractual hours40 BasisFull time Job category/typeBlank AttachmentsBlank Job description Customer Service Representative Location: Contact Centre based in Lincoln Hours: 40 hours per week...