Customer Services and Help Desk Representative
1 week ago
The Customer Services and Help Desk representatives form the front line of support within the Central Support Team to support both end user customers and internal customers (site support).
Their function is one of enablement, facilitation and providing technical and product expertise.
**Direct Responsibilities & Accountabilities**
**Customer Services.** Support of contract delivery e.g. (not an exhaustive list)
- Setting up of laptops
- Creation of delivery notes
Fulfilling orders
- Smoke testing (QA, BVT)
**Help Desk**
- Ensuring that customer (including Site Support) queries are responded to in full and to a high quality.
- Ensuring that all customer related stats and reports are updated / managed effectively
- Ensuring that Service Level Agreements are maintained and reported on
- Active and relevant participation in Tech Stand ups with Product Development
- Attainment of, and continuous maintenance of, a deep knowledge of the Coracle products and services
**Admin**. Keeping on top of professional admin e.g. (not an exhaustive list)
- Policy reading
- Project tracking
**Skill keywords**
Oral, written communication / Active listening / Conflict Resolution / Critical thinking / Attention to detail / Motivated / Commitment / Positivity / Empathy / Openness
**Salary**: £22,500.00-£25,500.00 per year
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Cambridge: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Customer Services
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